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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Rodale, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 160 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||44|
|Total Closed Complaints||160|
Additional Complaint Information
The BBB files indicate that the majority of complaints filed by consumers claim that the company is automatically sending books to consumers that were never ordered and it bills them for the unordered merchandise. The company resolves complaints by canceling the order and the bill and removing consumers contact information from future promotions. Consumers should be aware of the business's use of "negative option" which is the practice of providing products or service automatically, and the customer must either pay or specifically decline the product in advance of billing.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMs. Tina Billig, Senior Manager, Fulfillment
Publishers - Periodical Magazines - Distributors Publishers - Book