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          Name Secure, LLC has 1 locations, listed below.

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            Business ProfileName Secure, LLC

            Internet Service

            Contact Information

            Herndon, VA 20171-6126

            Visit Website

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            The company sells domain locations and names.

            Business Details

            Location of This Business
            Herndon, VA 20171-6126
            BBB File Opened:
            4/15/2005
            Years in Business:
            24
            Business Started:
            1/1/2000
            Type of Entity:
            Corporation
            Alternate Business Name
            • Newfold Digital
            Business Management
            • Mr. Tim Kelly, President/CEO
            Contact Information

            Principal

            • Mr. Tim Kelly, President/CEO

            Customer Contact

            • Mr. Tim Kelly, President/CEO
            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/10/2021

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I have been using namesecure for many years. I have been recently been having problems with not receiving emails if mailboxes which they host for me. I have emailed them three times. I have tried to upgrade my services online (pay them more money) but no matter what I do they will not respond and I cannot fix the problem. I have my domain name through them so it is not a simple as just purchasing services throught another company. Sincerely *******************************
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            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Larry L

            06/19/2023

            I have been a client for over 7 years and their support services continue to decline in quality. They host my website and email services. In the last 2 years they have made changes and did not inform their users. It takes days to get help. Today is June 19th I have been in CHAT sessions for 3 days. I now get emails back saying that they Fixed the problem. I cannot even change my password !!! All I get from chat is more links....nothing works. Now, I get a Gateway time out when Namesecure takes my password change to their 3rd party....it says it is timing out from Namesecure's side. I just paid my renewal and I have crap to deal with. There is no help, just endless chats.....no one there can help a client. I am very disappointed and angry; DO NOT consider their services until you check them out. PS, chat gave me an email address to get direct help...I wrote, 23 hours later they replied with nothing of value...when I replied I got an email from billing dept telling me NOT to write them. Are they now crooks or idiots ????

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