Business ProfileforUSI Travel Insurance Services

I purchased trip interruption travel insurance for ******** ********** tour to Yellowstone/ Grand Tetons 6/10-6/18/22; On our arrival at Mammoth Springs on DayTwo of our 8 day trip we were told that there was now a mandatory evacuation by National Park service of Yellowstone due to severe weather; As a result we missed days 2 thru 6 of our scheduled agenda in the Park being relocated from Park to Grand Teton area; Mandatory evacuation remained in place entirety of our tour and we were unable to return to complete tour: I filed trip interruption claim for unused/ non refundable part of land package d/t mandatory evacuation by federal agency d/t severe weather which was listed under section 10 of insurance policy as covered benefit as we were unable to return to complete missed excursions; I called insurance company 6/13 and recieved claim number and was told claim form would be forwarded; it took followup call 6/27 to get claim form emailed to me; followup t/c 7/18 to insurance where they stated claim form recieved and adjuster would call “ within a few hours” to discuss claim; no call recieved; followup t/c to insurance company 8/9 stated claim would be “expedited” to higher priority and customer service agent would call “within 3 days” to discuss claim; no call recieved; followup t/c to customer service 8/22; no info available on claim would forward “expedited”inquiry to claims and have adjuster call; no call by 8/29; would like your help in obtaining claim status as my attempts to contact agency over past 2 months have been ignored: policy confirmation # *******; claim #********* under covered qualification of unused/ non refundable part of land package that was missed d/t mandatory evacuation of Yellowstone 6/12 by NPS due to severe weather;requested reimbursement of $7566.66 thank you for any help you may be able to provide; insurance agency was provided with all Supporting documentation; claim form/trip agenda/payment receipt form trip;insurance