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          Find a Location

          Fetch, Incorporated has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileFetch, Incorporated

            Pet Insurance
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            101 Greenwich St Rm 10D

            New York, NY 10006-1457

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            Visit Website
            (866) 467-3875

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            Customer Reviews

            1.14/5

            Average of 132 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            175 complaints closed in last 3 years

            72 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/22/2008

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            accidents + injuries
            illnesses
            veterinary sick visit exam fees
            imaging — mri, cat scan, ultrasound
            diagnostic treatments
            prescription medications
            cancer treatments
            dental treatments (non-routine) including periodontal disease tx

            surgery + rehabilitation
            alternative therapies without riders
            behavioral therapies
            loss due to theft or straying
            advertising + reward
            boarding kennel fees
            death from illness or injury
            vacation cancellation

            Business Details

            This is a multi-location business.

            Find a Location

            Fetch, Incorporated has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              101 Greenwich St Rm 10D, New York, NY 10006-1457
              BBB File Opened:
              5/17/2007
              Years in Business:
              20
              Business Started:
              9/11/2003
              Business Incorporated:
              9/11/2003
              Accredited Since:
              10/22/2008
              Type of Entity:
              Corporation
              Alternate Business Name
              • Fetch Insurance Services, LLC
              • Fetch Pet Insurance
              Business Management
              • Mr. Ryan Heron, Manager of Business Development
              • Mr. Paul Guyardo, President/CEO
              • Julie Galante CIO
              • Karen Leever, COO
              • Dave Zollenberg, CFO
              Contact Information

              Principal

              • Mr. Ryan Heron, Manager of Business Development
              • Mr. Paul Guyardo, President/CEO
              Read More Business Details and See Alerts

              Customer Complaints

              175 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/06/2023

              Complaint Type:
              Order Issues
              Status:
              Answered
              My pet insurance terms and conditions for the renewal policy is very disturbing. The coverage is low and the deductible is very high. Very unfair. Please reconsider the new terms. The policy number is **********-**
              Read More
              Read 174 More Complaints

              Customer Reviews

              132 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Angelique P

              04/24/2024

              My plan was $300 per quarter, or $1200 per year. I have a 7 year old ******** spaniel who had had ear infections and allergies in the past. For the year that I was with them, I paid about 1500 in vet bills, they only reimbursed $90. They did not reimburse for the ear infection, nor the allergy shot he did so well with (Cytopoint), and NOT even the ANNUAL physical.My plan had a 5k annual coverage, deductible of $300, and the Essential Wellness coverage.So I basically paid 1500 (vet bills) + 1200 (fetch insurance), minus 90 that they reimbursed. I doubled my expenses by going with Fetch. Very unhappy.Date of experience: April 24, 2024
              Read 131 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

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