Business ProfileforWallace Services Inc

Originally had service technician, Mike, out on 11/16/2021 for a service check and clean of HVAC systems. We were told by Mike that the valve in the water heater system was getting worn but it should last for the time being but we should have him back late in the year 2022 to have it replaced. He signed off on all systems and we were charged for the services. March 4th we had Mike come back out because the system shut down and the valve that we were told was fine leaked all over the fan and control board rendering them inoperable. Very little communication was received about parts and shipping. We were without hot water and heat on the top floors of our home. We contacted Wallace Services on 3/10 to finally speak to someone about the status. Joe the owner took no accountability and sent me back to his receptionist who is his daughter to continue the conversation with me. They took no accountability for the negligence on 11/16 which caused these current issues. We feel that the business was purposefully negligent, knowing the valve wouldn’t last and would destroy other parts within the system so we would come back with more business. The technician lied about the current parts being ordered with priority overnight shipping and tracking, as the receptionist told me it’s office policy not to buy any of those services. We are still without heat and hot water, with no guarantee the parts will be here tonight, tomorrow, or even within the next few days. This will be a week without vital necessities in my household and no rush or remorse by Wallace Services. We were told by the owner Joe that they don’t even have to finish, that he is fine with walking away from completion but still billing us for a job that is not near complete. We don’t even have paperwork for this current job. We were told $1,000 but have no details or if there will be other additions. At least $1,000 of extra business for what could have been a valve that maybe costs, give or take, $100?