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      Country
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          Find a Location

          EFO Furniture Outlet has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • EFO Furniture Outlet

              101 Monahan Ave Dunmore, PA 18512-1721

              BBB Accredited Business
            • EFO Furniture Outlet

              500 Kidder St Wilkes Barre, PA 18702-6907

              BBB Accredited Business

            Business ProfileforEFO Furniture Outlet

            Furniture Stores
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            19 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/26/2000

            Years in Business: 42

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers retail home furnishings and bedding..mattresses, rugs, lamps and accessories.

            Business Details

            This is a multi-location business.

            Find a Location

            EFO Furniture Outlet has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • EFO Furniture Outlet

                101 Monahan Ave Dunmore, PA 18512-1721

                BBB Accredited Business
              • EFO Furniture Outlet

                500 Kidder St Wilkes Barre, PA 18702-6907

                BBB Accredited Business
              BBB File Opened:
              3/15/1996
              Years in Business:
              42
              Business Started:
              8/24/1981
              Business Started Locally:
              8/24/1981
              Business Incorporated:
              8/24/1981
              Accredited Since:
              9/26/2000
              Type of Entity:
              Corporation
              Alternate Business Name
              • EFO Furniture & Mattress
              • Eynon Furniture Outlet
              Business Management
              • Mr. Joseph Rinkunas, President
              • Ms. Gail Budziak, Service Manager
              Contact Information

              Principal

              • Mr. Joseph Rinkunas, President

              Customer Contact

              • Ms. Gail Budziak, Service Manager
              Additional Contact Information

              Fax Numbers

              • (570) 963-7524
                Other Fax

              Phone Numbers

              Customer Complaints

              19 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/27/2023

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Answered
              In 2020, I purchased the Broadway sectional sofa from an EFO located at 500 Kidder Street, Wilkes-Barre, Pennsylvania*. After less than a year of owning it, the quality of the couch began to deteriorate. Not only were the pillows and cushions sunken in and limp, but the structural support had broke, the seams were splitting and sharp staples and nails were exposed. My children got scratches and I sliced my fingertip opened on an exposed nail. The canvas underlay on the ottoman has completely detached as well. I filed a claim in 2021 in which a service man was sent to my home to fix the wooden boards in the structure, stretch the fabric and add more fluff to the cushions and pillows. It was a successful repair until recently, as the same issues are apparent. The wooden panels in the structural support are detached again, rips in the seams, and exposed nails. I filed a second claim. I filled out all the paperwork, submitted all the photos requested and was denied. I paid for a 5 year premium complete combination protection plain. I have only owned this couch for two years! And they turned me away. I have tried to contact the EFO store, the ******* Furniture Services people who my warranty is through and the service team that works for EFO. Only to be run around in circles, denied and dismissed. I am furious and so very disappointed in the quality of EFO's furniture and their customer service representatives. No one will help me resolve this issue. I want a refund or at the very least an exchange for a different- better quality couch.
              Read More

              Customer Reviews

              3 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ann W

              11/25/2022

              In August of 2021 my husband and I ordered a bedroom set with two nightstands from EFO. The floor model of the set we chose was damaged. James the salesman talked us into the white glove delivery when I pointed out the damage to the floor models. We received a call from James in March 2022 that a partial shipment was in the two dressers and mirror. The two nightstands would be in later. Delivery day arrives and the delivery men are unable to get the one dresser up our open staircase. They cause quite a bit of damage to the walls, celling and woodwork. The one delivery man takes pictures and assures me someone will be out to assess the damage. He asks me I want to keep the dresser and mirror that they were able to get upstairs. Upon inspection of the two pieces upstairs I noted the same damage as the display model. I had them take it all back. No one every called. My husband did call numerous times and was given the run around. Since I was the one home at the time of delivery and saw everything, I went to EFO to plead my case. I was treated horribly by the manager. I was told that EFO doesn’t employ the delivery staff I would have to take it up with their manger. I went to check to see if the display models were still in the showcase. They were not when I questioned this, I was told they took them out because they do not deal with that manufacturer anymore. I was told to read the contract that my husband had signed it was a legal binding contract and that the furniture had to be restocked and I would not be getting a refund. James our salesperson pulled me aside and said he would discuss the refund with a different manager. We finally did receive a refund minus the restocking fee and white glove delivery payment. I don’t remember the exact amount I believe it was over $ 400. So, in a nutshell they delivered the damaged display models, damaged my home and were charging me for all my troubles.

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