Business ProfileforEFO Furniture Outlet

In 2020, I purchased the Broadway sectional sofa from an EFO located at 500 Kidder Street, Wilkes-Barre, Pennsylvania*. After less than a year of owning it, the quality of the couch began to deteriorate. Not only were the pillows and cushions sunken in and limp, but the structural support had broke, the seams were splitting and sharp staples and nails were exposed. My children got scratches and I sliced my fingertip opened on an exposed nail. The canvas underlay on the ottoman has completely detached as well. I filed a claim in 2021 in which a service man was sent to my home to fix the wooden boards in the structure, stretch the fabric and add more fluff to the cushions and pillows. It was a successful repair until recently, as the same issues are apparent. The wooden panels in the structural support are detached again, rips in the seams, and exposed nails. I filed a second claim. I filled out all the paperwork, submitted all the photos requested and was denied. I paid for a 5 year premium complete combination protection plain. I have only owned this couch for two years! And they turned me away. I have tried to contact the EFO store, the ******* Furniture Services people who my warranty is through and the service team that works for EFO. Only to be run around in circles, denied and dismissed. I am furious and so very disappointed in the quality of EFO's furniture and their customer service representatives. No one will help me resolve this issue. I want a refund or at the very least an exchange for a different- better quality couch.