Business ProfileforMaaco Franchising, Incorporated

Took my vehicle to Maaco for a repair on 8/2/2022 on my passenger side door behind the driver seat. It was picked up on 9/11/2022. During this time frame, Maaco called me three times to inform me my vehicle was ready for pick up and each time, the work was incomplete so I asked them to do it again and they did. Finally, for the third time after going to get my vehicle, the work was incomplete and poorly done. The General manager was there this time and assured me he would get it fixed right. Needing my vehicle at this point, we agreed to make an appt for the follow up. I then learned that the service I payed for, *************** service, was not completed, work was done on the driver side door as well in which it was not damaged, color did not match, overspray on my dash board and steering wheel, drips and scratches in the paint, paint on other parts of the trim outside of the car, locking system no longer worked and the door could not be opened from the inside, leaving anyone stuck in the vehicle in the event of an emergency. The VP of Operations emailed me agreeing to the refund and admitting to causing damage to my vehcile however, I have not received a refund as of date nor repair money. Desired Settlement: