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Find a Location

The Penn Warranty Corporation has 1 locations, listed below.

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    Business ProfileforThe Penn Warranty Corporation

    Extended Warranty Contract Service Companies

    Additional business information

    Additional Info:
    The company utilizes a special program where a third party arbitrator reviews the case, including all photos and additional testimony and submits a decision. The decision is binding on the part of the business. The Better Business Bureau does not administer this program.



    The Better Business Bureau has its own arbitration program, which uses arbitrators from the BBB's pool which can arbitrate your concern. If you are interested in participating in the BBB's program please call our office for further details.

    At-a-glance

    Customer Reviews

    1.25/5stars

    Average of 12 Customer Reviews

    Customer Complaints

    18 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

     Their products are offered thru new and used vehicle dealers. The contracts are not a bumper-to-bumper Warranty...consumers are advised to read the contract to determine the coverage.

    Business Details

    Location of This Business
    PO Box 1207, Wilkes Barre, PA 18703-0026
    BBB File Opened:
    4/16/1998
    Years in Business:
    37
    Business Started:
    1/1/1987
    Business Started Locally:
    1/1/1987
    Business Incorporated:
    3/27/1990
    Type of Entity:
    Corporation
    Alternate Business Name
    • Secured Capital Management
    • SCM Warranty
    • PWC
    Related Businesses
    Business Management
    • Ms. Heather Montigney, Complaint Contact
    Contact Information

    Customer Contact

    • Ms. Heather Montigney, Complaint Contact
    Additional Contact Information

    Fax Numbers

    • (570) 270-3365
      Primary Fax

    Phone Numbers

    Email Addresses

    Website Addresses

    Customer Complaints

    18 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    12 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    David V

    1 star

    09/12/2024

    The ********************************* appears to be trying to cheat me out of my refund for poor coverage and services. I purchased a ************* were I was provided the company brochure. I agreed on a plain that cost over $2800 within a week my AC went out and it was like pulling teeth to get it fixed. I was told the work cost $1000. I had two additional major things go wrong with my vehicle and Penn would not cover anything leaving me to foot the bill. Due to **** not covering anything I decided to pay the vehicle off and sell the car. I Called **** to have this crappy warranty cancel and to provide me with a refund. **** advised no money was left to be refunded. They said the one job they did pay for plus a 10% cancellation fee warrants no refund to be paid. So, my question is how do you take $2800 minus $1000 minus 10% gets you to $2800 and no refund. I only had Penn Warranty for three months before I decided to cancel. This company is indeed scamming me for the remainder of my refund. Now theyre trying to put me off on the seller which is also shady. I want them to do right by me and refund the rest of my money. But reading the reviews it does not seem this company cares who they s**** over.

    The Penn Warranty Corporation Response

    09/13/2024

    Dear ***************,Thank you bringing this matter to our attention. I have reviewed your file. Your service contract is currently cancelled and there is an 80% refund due to you, less a 10% cancellation fee and less the claims paid. The refund would come from your selling dealer. We have contacted your dealer and they are expecting your call. Please contact **** at Brightway Auto Sales.Thank you,The Penn Warranty Corporation

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