14 Customer Reviews
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Review from Tommy R
1 star09/05/2023
They keep doubling amount owed every time I make a so called two months owed bill, next bill shows up, again with a double payment due. They referenced and additional months charge with some garbage about a WGES Guaranteed Blanket Bill!!! For God sake, if I could afford an attorney, I would do it today.Review from Brenda C
5 stars05/17/2023
WGL is the best energy company that I have been with yet! (and no, it's not the first) I am extremely happy with how low their rates are & and I've highly recommended this energy company to all of my friends & family in the area now that I have been a part of the WGL family since last month. Prior to enrolling in the program, I had many questions & concerns that I directed towards the agent who called me, and she was extremely knowledgeable and able to answer all of my concerns & questions. She also assured me that I would receive everything we discussed and all of the details in writing & to my surprise I received everything in much less time than I expected. It only took one billing cycle for my new rate to take effect just like the agent said, I had to hop on here to say, that I am a very happy customer.Review from Jonathan F
1 star11/03/2022
They are liars. They said i would save 20-25% on my bill yearly and they charge TWICE as much per kilowat as my original provider. Don't sign up for them - they will hassle you for phone calls. They are a scam.
WGL Energy Services, Inc. Response
11/08/2022
Hello Jonathan F*****, we are always very disappointed to see negative reviews about the service WGL Energy provides. We take a great deal of pride in the reputation we have built in the market and take these allegations very seriously. I was able to locate 2 accounts with your name in our system. I would like the opportunity to discuss the status of your accounts and to learn more about your interaction with both our sales team as well as our Customer Experience team. At your convenience, please email me directly at ************************** and we can coordinate a time for me to call you directly to discuss the interactions in more detail. Thank you in advance for your time.Review from Ryan f
1 star10/25/2022
Liar! Customer service told me total price is ~$0.106/kwh, INCLUDING distribution charge. The bill showed up, distribution charge is still there! The price is much higher than PECO. Big liar!WGL Energy Services, Inc. Response
10/26/2022
Good morning, I am disappointed to learn of your experience with WGL Energy. Using the information provided in your review, I was able to locate 2 accounts in our system. I would like the opportunity to learn more about your interaction. Please email me directly at [email protected] and we can coordinate a time for me to call you directly to discuss the interaction in more detail. Thank you in advance for your time.Review from Brin M
1 star07/21/2022
Calling me 5 times a day from rotating numbers so I can't even block them all. I'm on the national do not call list, which they clearly are not not removing numbers for.Review from Deborah P
1 star06/20/2022
How do you get Clearview to stop calling! I like others on this site have locked upwards of 20 numbers, they just use different o es and call at least 5 times a day. I would NEVER use this company and would tell all that cave to their pressure to get out!Review from Jayson S
1 star06/03/2022
WGL Energy calls me multiple times a day from different numbers. I answer the call and tell them to stop calling me. I block the number and then get a call from a different number later in the day. Why can't you delete numbers on your end when we tell you to stop calling us?WGL Energy Services, Inc. Response
06/06/2022
Hello Jayson S******, I would like the opportunity to explore your experience in more detail. Unfortunately, with the information available to me, I am unable to confirm your phone number is on our Do Not Call List. If you would provide me the phone number that is being called, I will investigate further and make sure your phone number is on our Do Not Call List. Feel free to contact me via phone Monday – Friday from 8am – 5pm on ************ or via email at **************************Review from Karen L
1 star06/02/2022
Like other reviews, I am NOT a customer but am receiving 5 to 7 calls daily for WGL and Clearview. I block every number and still receive calls. STOP calling me. I don't have an account with you and I NEVER will. And yes, my number is already on the do not call list. Can't the BBB do something? What a waste of time.Review from John F
1 star05/26/2022
I am getting multiple calls from multiple different numbers and locations every day from this company. It has been going on for weeks. I can’t report it to the do not call list because the number and location are constantly changed. Looking at the comments and complaints on here the company knows there is a problem and chooses to do nothing about it. I guess I’ll have to file a complaint with the State Attorney General.WGL Energy Services, Inc. Response
05/27/2022
We appreciate you bringing this issue to our attention. First, we sincerely apologize for your experience. Unfortunately, with the information available, we are unable to determine the source of the calls. If you are willing to provide us some additional information, such as the phone number being dialed and/or a few of the phone numbers from which you are receiving calls we will investigate further. In addition, we will place your phone number on our Do Not Cal list. If you do not want to post that information, you may contact us at ***** ********, Monday through Friday from 7:00am – 7:00pm, and one of our Advocates will process your request to be added to our Do Not Market List.Review from Myra J
1 star04/15/2022
WGL Energy, with whom we have no relationship, has started calling our home number at least twice a day. Way to go to ensure we will NEVER become your customer.WGL Energy Services, Inc. Response
04/18/2022
We appreciate you bringing this issue to our attention. First, we sincerely apologize for your experience. Unfortunately, with the information available, we are unable to determine the source of the calls. If you are willing to provide us some additional information, such as the phone number being dialed and/or your service address, we will place that information on our Do Not Market list. If you do not want to post that information, you may contact us at ***** ********, Monday through Friday from 7:00am – 7:00pm, and one of our Advocates will process your request to be added to our Do Not Market List.
Customer Review Rating
1.29/5stars
Average of 14 Customer Reviews
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