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          Find a Location

          Michael & Son Services Inc has 11 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileMichael & Son Services Inc

            Electrical Contractors
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            5740 General Washington Dr

            Alexandria, VA 22312-2407

            Get Directions
            Visit Website
            (703) 658-6000

            Customer Reviews

            4.55/5

            Average of 1,453 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            155 complaints closed in last 3 years

            41 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Residential & Business Repair Services, Plumber, Electrician, Heating & Air Conditioning Contractor

            Business Details

            This is a multi-location business.

            Find a Location

            Michael & Son Services Inc has 11 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              5740 General Washington Dr, Alexandria, VA 22312-2407
              BBB File Opened:
              1/1/2002
              Years in Business:
              45
              Business Started:
              1/19/1979
              Business Started Locally:
              1/19/1979
              Business Incorporated:
              7/25/1988
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 2701038423A for this business, issued by Department of Professional and Occupational Regulation (DPOR)-VA

              These agencies may include:

              Department of Professional and Occupational Regulation (DPOR)-VA

              9960 Mayland Drive, Suite 400

              Henrico VA 23233

              (804) 367-8500

              http://www.dpor.virginia.gov

              BBB records show a license number of 91275 for this business, issued by Department of Labor, Licensing and Regulation (DLLR)-MD

              These agencies may include:

              Department of Labor, Licensing and Regulation (DLLR)-MD

              500 N. Calvert Street, Room 308

              Baltimore MD 21202

              (410) 230-6231

              http://www.dllr.maryland.gov/license

              BBB records show a license number of 420211002808 for this business, issued by Department of Consumer & Regulatory Affairs (DCRA)-DC

              These agencies may include:

              Department of Consumer & Regulatory Affairs (DCRA)-DC

              1000 4th Street SW

              Washington DC 20024

              (202) 442-9828

              Fax: (202) 7276546

              http://www.dcra.dc.gov

              BBB records show a license number of 420311003878 for this business, issued by Department of Consumer & Regulatory Affairs (DCRA)-DC

              These agencies may include:

              Department of Consumer & Regulatory Affairs (DCRA)-DC

              1100 4th Street SW

              Washington DC 20024

              (202) 442-4320

              Fax: (202) 6984329

              http://www.pearsonvue.com/dc/industrial_trades/

              BBB records show a license number of 15455410 for this business, issued by MHIC-MD

              These agencies may include:

              MHIC-MD

              500 North Calvert St, #401

              Baltimore MD 21202

              (410) 230-6309

              http://www.dllr.state.md.us

              BBB records show a license number of 1561122 for this business, issued by U.S. Department of Transportation (DOT)-Federal

              These agencies may include:

              U.S. Department of Transportation (DOT)-Federal

              1200 New Jersey Avenue, S.E.

              Washington DC 20590

              (202) 366-9805

              http://www.fmcsa.dot.gov

              Type of Entity:
              Corporation
              Alternate Business Name
              • Michael & Son Roofing
              • Michael & Son Remodeling
              • Michael & Son Plumbing
              Business Management
              • Mr. Basim M. Mansour, President
              • Mr. Laith Salameh, Co-Owner
              Contact Information

              Principal

              • Mr. Basim M. Mansour, President
              • Mr. Laith Salameh, Co-Owner

              Customer Contact

              • Mr. Basim M. Mansour, President
              Additional Contact Information

              Fax Numbers

              • (703) 658-6030
                Primary Fax
              • (804) 355-1816
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Hiring an electrician

              Customer Complaints

              155 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/19/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I had a a/c and hvac unit installed years ago by Michael and Sons at which time they upsold me on a hard wired, wifi enable, smart thermostat. Fast forward to when I contacted them the first week of May to inform them that I had a third party hvac technician come out, who spoke with the manufacturer of units, and confirmed there was a recall on the thermostat and both heat and a/c would need to be turned off. I contacted Michael and Sons and they sent their tech out. He again contacted carrier and confirmed a recall on the thermostat. He offered to install a basic one for $200 but I told him the rep that set the appointment told me I was still under warranty. He then said he would order the part and follow back up with me. When I contacted Michael and sons today. I was told there was no recall on the thermostat and it would not be covered. That is 100% not true because I was with both the previous technicians when they spoke with carrier on speaker phone. Not to mention, I've been having trouble with the thermostat since the second week they installed it...so much so that the sales rep gave me his personal cell to assist me through it.
              Read More
              Read 154 More Complaints

              Customer Reviews

              1,453 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              BL G

              04/17/2024

              *************************** were contracted to install a new HVAC system in my house.- They only replaced damaged piping; and - never completed the job, had to wait for arrival of one section, so that piping was never closed.- somehow, the electrical grounding was disconnected electrician came back to identify the prob but it was never fixed. ********* ************** rep discovered the issue and said that *************************** were responsible..Ive telephoned customer service a number of times, asking ghat they complete the job. Ive also written to M&S owner, and heads of the electric and HVAC departments included pictures of incomplete work, but no result.I fully paid but did not receive completed service. *************************** is Not to be trusted!!!

              Michael & Son Services Inc Response

              04/22/2024

              Please contact me directly for immediate assistance at ********************************************** thank you
              Read 1452 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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