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This Business is not BBB accredited


Phone: (267) 507-4147 321 Shawmont Avenue  Unit G, Philadelphia, PA 19128


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This Company Specializes in Online Sales of Electric Cigarettes

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Ecigg include:

  • Length of time business has been operating

Factors that raised the rating for Ecigg include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

BBB file opened: June 01, 2011 Business started: 06/01/2010 in PA Business incorporated: 08/06/2010 in PA
Type of Entity


Business Management
Mr. John W. Poole, Owner
Contact Information
Principal: Mr. John W. Poole, Owner
Business Category

e-cigarettes Internet Shopping

Method(s) of Payment
Credit Card
Refund and Exchange Policy
ecigg is committed to delivering a quality customer experience. We will warranty any defective products within 30 days(excluding the following: atomizers, cartomizers, cartridges, and drip tips).  Simply complete the Return Merchandise Authorization (RMA), place the  RMA form and all items from the original purchase in a padded envelope, and mail it to us at the address indicated on the RMA form.  Please contact us via email with any questions.

Please contact us before placing the RMA because sometimes we can actually resolve the problem with a simple fix.

We can not accept returns on the following items due to sanitary reasons: 
Cartridges, e-liquid, e-liquid accessories, and drip tips.

**Standard Atomizers carry a 7 Day Warranty and are Guaranteed to be NON-DOA(Dead On Arrival)**

Low resistance atomizers carry a NON-DOA warranty only.  ECIGG must be notified within 48 hours upon any DOA items

NOTE: All refund requests MUST
be accompanied by an RMA form, be received within 30 days from the date of the original order, and include all items from the original purchase. We reserve the right to refuse any refund or to issue a partial refund for any request that does not meet these requirements. If any return appears to be damaged we can not issue a refund or warranty the item.  Items can not be exchanged for other items even if the price reflects this.  If you are a new customer to us we can not send out advance replacement parts until we receive the RMA item first.  We did
this in the past and never received the items back.  If you have placed multiple orders with ecigg we will gladly send out advance replacements parts, but we still ask you to send the items back.   

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