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Find a Location

Sun East Federal Credit Union has 1 locations, listed below.

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    Business ProfileforSun East Federal Credit Union

    Credit Union

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    18 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4500 Pennell Rd, Aston, PA 19014-1862
    BBB File Opened:
    9/11/2009
    Years in Business:
    75
    Business Started:
    1/1/1949
    Business Started Locally:
    1/1/1985
    Alternate Business Name
    • Federal Credit Union
    Business Management
    • Ms. Grace C. Corbett, Risk Manager
    • Ms. Florence David, COO
    • Mr. Gary Giles, Company Contact
    Additional Contact Information

    Fax Numbers

    • (610) 485-7517
      Primary Fax

    Industry Tip

    BBB Tip: How to choose a new bank or credit union

    Customer Complaints

    18 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/18/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    We experienced multiple angles of unfair business practices with SunEast Credit Union based upon ignorance of trust payment/processing on their behalf AND unfair presumption based on bad business done maybe by other persons who have done business with Sun East. I requested a final payoff letter then sent in a 1099A IRS form requesting deduction from my trust for the remaining balance of the loan, on the IRS document it clearly indicates that this form is for obtaining OR repossession of property NOT both and they ASSUMED RISK of the later without verification or notification thereupon repossessing our car upon a PRESUMPTION of risk?! There are no repossessions on my credit. I put down $5000 on the car less than 1 month ago. 1st payment due 2/2/23 I hadn’t even had the chance to make a payment for it yet, hasn’t even been 30 days?! Repossession at 3:45am 2/14 made after 1 missed call while I was working and 1 email both at about 1:30pm 2/13. They gave us our car back under 24 hours after realizing they had made a mistake. We received our car with damages from SunEast affiliates with no resolve to fix. We want them to pay for the damages. For the embarrassment and defamation of character within in my family and community as well as the numerous I had to speak to to have this issue resolved. Which it still isn’t resolved because my car incurred damages in the process of the towing back and forth.

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Pet M

    1 star

    12/28/2023

    I have been a member of this credit union for over 30 years . When it was ITE CREDIT UNION it was a better place for banking . I had a savings account there . Suneast withdrew a monthly payment which left my account empty . While I was in stage 3 cancer I did not think my savings account would be in jeopardy . I receive a letter stating if I want to keep my account active that I need to deposit 5 bucks . Wow . After they withdrew all my savings over a period of time . They never send any statement before that they were withdrawing my money . No statement , no email . No phone calls . When I called , they were rude . I send multiply email which came back , they close my account . Unbelievable .

    Local BBB

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