Business ProfileforNavy Federal Credit Union

I filed a voluntary repo on my car last summer early September which is located at a different property which could see the car from the driveway, and they did a pay off on my car on my account with me thinking the matter was taken care of and I was in the clear. The loan disappeared from my bills with Navy Federal as paid off. During this time I had no missed calls or voicemails dealing with it which I could help them with the repo. Then this month in April I found out they never took the car and they took my rent money out of my checking and then I called them and they will not give me really any of it back. They said they called me but on the dates they provided I have no missed calls or voicemails. Also they said they came to the property and spoke to someone who they couldn't identify. But when I spoke to the repo company themselves I was told that there are no records of anyone speaking to each other at the location. The customer service at the loans department started speaking over me and argued with me when I started asking them about the details of the repo and why wasn't I told of my balance. They then told me that I losted the privilege to view my balance that I owe, and that I have to call them to know of it So I asked them why did they do a pay off with me thinking everything was good when the car was never sold off by them. It sounded like they did this because it could been more of a hassle for them to get the car and was better for me to keep it and still pay on it. I never had such a horrible experience and they took my money that I really needed, and ignored me when I told them they put me in a very bad situation to the point of being on the street.