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Find a Location

David's Bridal LLC has 314 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • David's Bridal LLC

      1001 Washington St Conshohocken, PA 19428-2356

    • David's Bridal LLC

      965 Baltimore Pike Ste 1A Ste. B Springfield, PA 19064-3976

    • David's Bridal LLC

      27 W Athens Ave Ardmore, PA 19003-1321

    • David's Bridal LLC

      3821 Evergreen Pkwy Bowie, MD 20716-2228

    • David's Bridal LLC

      44 W Lancaster Ave Ardmore, PA 19003-1350

    Business ProfileforDavid's Bridal LLC

    Wedding Supplies
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    This company has over 300 locations nationwide and all complaints are handled by the Philadelphia office of the Metropolitan Washington, DC and Eastern PA BBB.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.11/5stars

    Average of 74 Customer Reviews

    Customer Complaints

    308 complaints closed in last 3 years

    94 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    David's Bridal specializes in wedding dresses, prom gowns, and other formal wear.

    Products & Services

    Wedding Dresses, Bridesmaids Dresses, Social Occasion Dresses, Prom & Homecoming Dresses, Shoes, Accessories, Gifts & Decorations

    Business Details

    This is a multi-location business.

    Find a Location

    David's Bridal LLC has 314 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • David's Bridal LLC

        1001 Washington St Conshohocken, PA 19428-2356

      • David's Bridal LLC

        965 Baltimore Pike Ste 1A Ste. B Springfield, PA 19064-3976

      • David's Bridal LLC

        27 W Athens Ave Ardmore, PA 19003-1321

      • David's Bridal LLC

        3821 Evergreen Pkwy Bowie, MD 20716-2228

      • David's Bridal LLC

        44 W Lancaster Ave Ardmore, PA 19003-1350

      Headquarters
      1001 Washington St, Conshohocken, PA 19428-2356
      BBB File Opened:
      6/28/2001
      Years in Business:
      33
      Business Started:
      8/29/1990
      Business Started Locally:
      6/1/1991
      Date of New Ownership:
      7/24/2023
      Business Incorporated:
      8/29/1990
      Type of Entity:
      Corporation
      Alternate Business Name
      • David's Bridal, Incorporated
      • Ecommerce Online Salon
      Business Management
      • Ms. Lori Kincade, Vice President
      • Ms. Michelle Griffin, Director of Customer Service
      • Mr. Joshua Rood, Manager of Operations
      • Mr. James A Marcum, CEO
      • Ms. Morgan Nemath, Manager of Operations
      Contact Information

      Principal

      • Mr. Joshua Rood, Manager of Operations
      • Mr. James A Marcum, CEO

      Customer Contact

      • Mr. Joshua Rood, Manager of Operations
      • Ms. Morgan Nemath, Manager of Operations
      Additional Contact Information

      Fax Numbers

      • (610) 943-5033
        Other Fax

      Phone Numbers

      Customer Complaints

      308 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/19/2023

      Complaint Type:
      Product Issues
      Status:
      Answered
      Two years ago I was going to get married and purchased $476.00 worth of items from David's Bridal at **** ********* **, Whitehall, PA *****. When I went to return my items a few days later, I was told that after 7 days I could only get store credit. They opened me a credit card which I received and still have available. And they put my balance of 476.00 on a David Bridals gift card which clearly states on the back that it does not expire and is as good as cash. Fast forward to last week, I stopped in to make a purchase. When I got to the check out, I was told by an employee that they no longer accept their own gift cards or credit cards. I requested to speak to a manager who said there is nothing she can do. I am basically robbed of $476.00 and was never notified via email, mail, or text that these changes were occurring or why. When I expressed my emotion and concern to the manager she simply shrugged and said sorry, have a good day. I left embarrassed and upset and had to leave all of my items that I wanted to purchase. I am requesting a full refund from David's Bridal. I have attempted to contact their customer service numbers online and on the back of both cards, and am being told by all of them that there is nothing that can be done. This is unacceptable and unjust. Please help.
      Read More

      Customer Reviews

      74 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Karen N

      1 star

      04/04/2024

      Business would not refund my money paid only 10 minutes prior for dress alterations that cost $850. No alterations were actually done. Just pinning. The company said that payments for alterations were final. They could easily have refunded the amount to my credit card. I took my dress to another tailor. I cannot afford a loss of $850.

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