BBB Business Review

Text Sizesmallmediumlarge

BBB Accredited Business since

Direct Brands, Inc.

Find a Location

Phone: (212) 596-2000 View Additional Phone Numbers 501 Ridge Ave, Hanover, PA 17331 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Direct Brands, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business's BBB file information is being reviewed and/or updated.

Customer Complaints Summary Read complaint details

925 complaints closed with BBB in last 3 years | 281 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 32
Billing/Collection Issues 271
Delivery Issues 60
Guarantee/Warranty Issues 2
Problems with Product/Service 560
Total Closed Complaints 925

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Direct Brands, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1979 Business started: 01/01/1960 in PA
Type of Entity


Business Management
Ms. Deborah I. Fine, CEO Ms. Beth Agre, Senior Director, Legal & Business Affairs Ana Nizialek
Contact Information
Principal: Ms. Deborah I. Fine, CEO
Customer Contact: Ana Nizialek
Business Category

Books - New Internet Shopping Mail Order & Catalog Shopping Video Tapes & Discs - Dealers Book, Compact Disc, & DVD Clubs

Alternate Business Names
Architects & Designers Book Service B M G Music Behavioral Science Book Service Bertelsmann Direct North America Black Expressions BMG Book Planet Book-of-the-Month-Club Bookspan Children's Book of the Month Club Columbia House Columbia House Video Computer Books Direct Crafter's Choice Crossings Book Club Discovery Channel Book Club Doubleday Book Club Doubleday large print Early Childhood Teachers Equestrians Edge History Book Club Home Style Books (Country Homes & Gardens) Insightout Book Club Library of Science Library of Speech Pathology Literary Guild Literary Guild Select Military Book Club Mosaico Book Club Mystery Guild Book Club Nurse's Book Society One Spirit Book Club Outdoorsman's Edge Outdoorsman's Edge Book Club Quality Paperback Book Club Rhapsody Books Science Fiction Book Club Scientific American Book Club Smart Reader Rewards Stephen King Library Stephen King Library The Columbia House Company The Good Cook The Literary Guild YESSolutions Your Music
Additional Information

According to information supplied by the Company, Bookspan was formed as a result of a merger between Book of the Month and Double Day Book Club. The Bureau opened its file on Book of the Month in 1979.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.