BBB Business Review

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BBB Accredited Business since

Bookspan, LLC

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Phone: (212) 901-0700 View Additional Phone Numbers 501 Ridge Ave, Hanover, PA 17331 http://www.bookspan.com/


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bookspan, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Bookspan, LLC include:

  • 561 complaint(s) filed against business

Factors that raised the rating for Bookspan, LLC include:

  • Length of time business has been operating
  • Response to 561 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

561 complaints closed with BBB in last 3 years | 161 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 25
Billing/Collection Issues 218
Delivery Issues 49
Guarantee/Warranty Issues 1
Problems with Product/Service 268
Total Closed Complaints 561

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Bookspan, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1979 Business started: 01/01/1960 in PA Business started locally: 12/30/2013
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. John Lippman , President & CEO Mr. Clifton Knight , Executive VP Legal & Business Affairs
Contact Information
Principal: Mr. John Lippman , President & CEO
Business Category

Books - New Internet Shopping Book, Compact Disc, & DVD Clubs

Products & Services

Bookspan, LLC offers the following product(s): Book Clubs, Media Products

Alternate Business Names
BOMC2 Book-of-the-Month-Club BookBurst Children's Book-of-the-Month Club Crafter's Choice Crossings Doubleday Book Club Doubleday Large Print History Book Club James Patterson Library Library of Science Book Club Military Book Club Mystery Guild One Spirit Quality Paperback Book Club Rhapsody Science Fiction Book Club Stephen King Library The Good Cook The Literary Guild
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.