Customer ReviewsforHogan and Sons, Inc.

Car has knocking sound in engine compartment. Visit #1 7/29/21: Replace 2 front shocks $1,085.94 -- Knock still there Visit #2 8/22/21: Can't hear it. $0.00 Visit #3: 9/24/21: Replace strut mount $340.49 -- Knock still there. Vehicle was left at the shop for an additional 2 weeks for troubleshooting after identifying noise -- Nothing found. Conclusion: I've spent around $1,500.00 replacing parts that had nothing to do with the initial issue. Service is friendly, but not effective. I would not recommend.

I'm intersested in having them find the source of the noise. I'm sure there is someone in the Corporation that can fix it. If not, refund me my expenses and I'll go somewhere else.

Avoid this Hogan & Sons Tire and Auto at all costs. This company is run by thugs! I got all my tires changed at Fairfax location on 1/8/21 and I brought back to check up for an air leaked! I got into a little argument why my info wasn't in the computer system, and finally they agreed to take the car in to take a look! They came back and told me they did a patch because there was a nail in the tire! From my understanding it is illegal to patch a tire in VA so I took a look and they did not do any patching on the tire! I drove off about 1 mile away and the light came on there was a problem with the tire, so I came out take a look. I found out that the front tire got a razor in it! I called them up and confronted and someone name Mike picked up the phone and I told him about the situation, then he asked me was it the front tire got the razor in it before I even told him if it was the rear or front tire! I decided to report them to the police for vandalized the car! When the police showed up the mechanic did the car got scared jumped into his car and took off! I hope your company will go out of business!

I am always sympathetic to a customer's review when our team makes a mistake, as we are not infallible, and we work with our customer base to remediate an open issue. However, I will not accept disparagement of our company and or our staff through libel claims. More importantly, I want to recognize our entire team in Fairfax for how well they handled this situation. Details below: You brought your vehicle into our shop due to a leak in your left rear tire. Our Assistant Manager attempted to look you up in the system, and could not locate your profile, as you stated you purchased the tires at this location. At this point, you became very irate, and reiterated that you purchased the tires at this location, and then accused our team of stealing 700.00 (false claim #1), as you were not in our system and that you paid cash. During this exchange, our team created a new profile, and was in the process of covering the repair under warranty as a goodwill gesture. As our team was closing out the ticket, you mentioned they were purchased on January 8th. Our team pulled the physical invoice from that date, and discovered you did buy the tires, but not from Hogan & Sons, and instead, used Goodyear.com, which included the installation and tires, and paid by credit card. Hogan & Sons was only the installer. In addition, we noticed you did not buy the Road Hazard Warranty, and although we completed the repair for free, we would not be doing so in the future. Later that day, you called our store back up and accused us of sabotaging your vehicle by placing a razor blade in another tire (false claim #2), which we assured you, we did not do. You than followed up with another call to our service manager. About an hour later, you showed up with the police at our store. The police confirmed it would be impossible to place a razor blade in the tire at the angle it went in without seriously injuring yourself. In regards to the patch, again, another false claim (false claim #3). It is not illegal to patch tires in Virginia. You claimed you did not see the patch, and you are correct, as we patch tires from the inside and follow protocol to ensure the patch works. It was not a nail, but a screw, which we had on location for your review. Your final claim (false claim #4) that our technician ran when the police arrived, also false. The technician, the assistant manager, the director of operations, and the police were all present during this time, and at no time did anyone leave. Our team acted completely professional throughout this entire ordeal, even after repeatedly being berated with false claims. It is very unfortunate how you treated our staff. At the end of the day, we did indeed repair your original issue, which was a flat tire, and did it at our cost, and no cost to you.