Business ProfileforMurphy Ford

Murphy Ford service department is both dishonest and incompetent. They told me two months ago that my car needed a new flexplate, the parts came in a week ago. I dropped my car off and no one touched it for a week. Finally they put a scope on my car and said it didn't need the flex plate. I drove away and found my car to be very loud and have no acceleration when it was previously quiet and fast. I went back to the dealership twice and I was told that I have a problem with either the turbocharger or transmission or both and I should bring it back when their transmission specialist is there. I explained that it was fine when I left it with them, the service manager said it's just coincidence and that they did nothing that would have caused this. He said they took air hoses and the starter off to scope the flex plate but that everything was put back correctly. I then took the car to my local mechanic who found and fixed the problem in 10 minutes. Murphy Ford mechanic had removed the turbocharger air hose and failed to reconnect it. I'd like to believe that this is just an example of laziness, stupidity or incompetence and not an attempt to fix non-existent problems but whatever it is I won't be back and I hope this serves to spare someone else from making the mistake of dealing with Murphy Ford.