Customer ReviewsforKoon's Sterling Ford

Purchased a 2021 Bronco Sport almost a year ago along with almost every warranty available for purchase. We were told that with the warranties, we would have pick-up concierge service when the car was serviced. Worked well one time. Then we were told that they no longer could support that service but that they would give us a loaner. There are never loaners available even when booked in advance (see other customer’s reviews). One of the warranties we purchased (for $934) was a 3 in 1 road hazard warranty for tires, body and windshield repair or replacement ($2000 lifetime limit) for 84 mos. from purchase. Recently our windshield cracked and they refuse to honor their warranty. The crack is now well over 6 inches long (it wasn’t when we initially called them) although we had a scheduled appointment. We are now replacing with insurance and will file in Small Claims Court for the $300 deductible (they said they would do it for $1000ish). And the service guy lost our key. Each time we have to go out there it is a 45 minute-1 hr. drive for 2 cars. Amazingly, the sale went great. It’s just the service that sucks. The first time serviced our car was detailed. Never again. Also, apparently all managers are off on Fridays and NEVER return calls when left messages. I was going to order a truck through them but not now! Run, do not walk away from this dealership. They will NOT deliver on their promises. See you in court and on every social media platform available to us!

the contract purchased by Mr. and Mrs. Yates is valid. The concern that they have is that their windshield has sustained damage from an outside source such as a rock, etc. The contract they purchased is for windshield repair, not windshield replacement. The damage sustained requires replacement of the glass, which is not covered. They have contacted their insurance company for possible coverage. They were not denied service in any manner. The comments regarding pick up of their vehicle is not a contractual agreement. It is a service offered by Koons. The service has a maximum mileage radius of 15 miles and their residence is outside of the mileage limit.

The policy clearly says windshield replacement from road hazard. When we purchased our warranties, the distance limitation was not 15 miles, they later changed it and we told them where we lived which according to Waze is 23 miles. Never has a loaner been availability. We are out of pocket for the warranty trips to resolve what we clearly explained to them before the first trip and to retrieve the lost key and of course the time and wear on the cars traveling back and forth for all the trips. Why do they sell what they clearly do not intend to honor? We have been Ford customers for nearly 30 years but would never buy another one from this dealership. Total misrepresentation from sales to service. No wonder car dealers have bad reps.