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          Jaguar/Land Rover of Chantilly has 1 locations, listed below.

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            Business ProfileJaguar/Land Rover of Chantilly

            New Car Dealers
            BBB accredited business

            Contact Information

            4120 Auto Park Cir

            Chantilly, VA 20151-1225

            Get Directions
            Visit Website
            (703) 679-4000

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            Customer Reviews

            1/5

            Average of 9 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/18/2020

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            New & Used Car Dealer, Scheduled Services, Parts & Service, Financing, Trade-In Valuation

            Business Details

            Location of This Business
            4120 Auto Park Cir, Chantilly, VA 20151-1225
            BBB File Opened:
            12/13/2005
            Years in Business:
            18
            Business Started:
            8/4/2005
            Business Started Locally:
            8/4/2005
            Business Incorporated:
            8/4/2005
            Accredited Since:
            6/18/2020
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 30156 for this business, issued by Motor Vehicle Dealer Board (MVDB)-VA. The expiration date of this license is 8/31/2025.

            These agencies may include:

            Motor Vehicle Dealer Board (MVDB)-VA

            2201 West Broad Street Ste 104

            Richmond VA 23220

            (804) 367-1100

            Fax: (804) 3671053

            http://www.mvdb.virginia.gov/

            Type of Entity:
            Corporation
            Alternate Business Name
            • Rosenthal Automotive Group
            • Jaguar-Land Rover of Chantilly LLC
            • Chantilly Jaguar/Landrover LLC
            • Jaguar of Chantilly
            • Land Rover of Chantilly
            Business Management
            • Mr. Richard Grzesiak, General Manager
            • Mr. Jim Smith, Vice President
            Contact Information

            Principal

            • Mr. Richard Grzesiak, General Manager

            Customer Contact

            • Mr. Richard Grzesiak, General Manager
            Additional Contact Information

            Fax Numbers

            • (703) 631-4212
              Other Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/12/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I recently took my leased vehicle in for service to the Richmond Jaguar/Land rover dealership located at ***** **********, ********, Midlothian, VA *****, knowing that I pre-paid for a 3-year maintenance package, I would owe nothing at the time of pickup. I was called by my service consultant and was told my vehicle was ready for pickup but that I owed a balance of $644.00. I expressed to him at the time that I shouldnt owe a fee because of the maintenance package I purchased. He said he didn't see such a package under my contract so he could not honor it. I provided him a copy of the contract, yet he said because it is not showing under my vin number, it could not be used as verification for payment. I reached out to the original dealership to inquire how I could have a signed contract for a service, receipt of payment, yet it not be visible in the system. I have yet to be contacted back to resolve the issue from either the purchasing dealership or the service dealership to resolve the issue. As a result, my car is being held hostage until I either pay out of pocket or they resolve the contract issue showing my pre-paid service plan. I have been without a vehicle for two weeks due to this issue. I am growing impatient at this point and will be contact legal counsel if this goes into next week.
            Read More
            Read 7 More Complaints

            Customer Reviews

            9 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Cory T

            10/17/2023

            The service department at Land River Chantilly is terrible. They have currently had my car for over a month and communication has been very minimal. No one calls to update what is going on with my vehicle and it is a struggle to get ahold of anyone there for information. They tried to give my car back to me at one point though it had not been fully repaired. When I brought this to their attention, they just shrugged and took it back to continue repairs. I will never buy any kind of Rover again simply to avoid their awful service departments.
            Read 8 More Customer Reviews

            Local BBB

            BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

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            BBB reports on known marketplace practices.

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