Business ProfileforDulles Motorcars, Inc

Called ahead to make sure van was avail and to do what I could over the phone so I wasn’t there all day… The salesmen (from who I was speaking with on the phone) came out with a paper that was a breakdown of my payment if I added *******, so after some debating I agreed to it. I was told I’d get 3 more applications of it in the next ten years inside and out. Well when I went to the finance office I realized that wasn’t my payment breakdown just a “could be” and asked him to take the ******* off bc it’s too much to add 2500 more to the loan. He said let’s see if we can get u where u want to be with it first. Ten mins later my sister also tells him that I would really like to not get it and just take it off, he gave her the sane response. As times passing I’m getting more anxious bc I filled out credit info before I came in bc dealership is almost 2 hrs from me and I’m a single parent, need to get my kids off the bus and have my 4 yr old with me and now I’ve been here for 3 hours and still in finance office with no numbers yet. So I ask again please take the ******* off. He says he has me right above where I want to be with it on there. (Mind you the van has been sitting in the sane spot the whole time I’ve been there) I say ok well above where I want to be doesn’t work like just take it off. Take my 4 yr old back outside and notice the van is give now and say to my sister I bet they are putting that stuff on, even though I’ve said at this point multiple times that I don’t want it. And wouldn’t I know go back in and tell him again to please take it off and sales manager says too late they put it on, u have to pay for it. This is where my biggest mistake comes in bc I should’ve left. Only an idiot wouldn’t leave and I did not. It took me so long to get a ride to dealership and I really needed to purchase a vehicle, already spent hours here…so I stayed. Also the price of the van online was 21,000 even, price on paperwork- 21,995. I had told the sales men, the finance guy and sales manager that the price was wrong. (At this point my sister has left to go home to get her kids, I’m frantic trying to find someone to get my kids who are in K $ 1st grade) I got to the dealership when they opened 1!; it’s now 2:00. Bc if the ******* I was told I’d get $500 off of extended warranty and the $1,000 gap ins for nothing. He emails me the paperwork to sign with no numbers on the final price to see how we got there. When I asked he literally tried to divert me and says oh u just sign here, here and here and I’m like no where’s the paper that shows you every cost added to get this final amount of right under 30k….he gets upset but says he’ll print it. As soon as he printed it the price of van is still at 21,995 minus the $500 they give u for walking in the door. He says I didn’t know it wasn’t right, I replied I told u it wasn’t correct he said yea but no one else did. Ok well can I fix it to the 21,000 it’s supposed to be and I’m still supposed to get the $500 discount for walking in. He wasn’t happy and told me it would take 15 more mins since he knew I was crying and frustrated trying to get someone to get my kids…like trying not to fix it. I said ok I guess I’ll have to wait longer again. This time when he prints it the price is the 21,000 but no $500 discount and his response was “we’ve given u discounts” I’m so frustrated at this point(again my idiot mistake) I didn’t even notice he put the $1,000 for the gap ins back on the paper (I was supposed to be getting for $0 bc of the *******) oh and was also told After the ******* was put on that I get one more application in 5 years and no more applications on the inside. So I wasn’t even told the correct thing in the first place. I tried to call the general manager, ended up with another guy in finance