Business ProfileforClassic Automotive, Inc.

I knew the manager John of the shop through our children’s friendship. After I had hit a deer with my blue 2013 **** ****** John told me to work through my insurance to get my car to his auto shop Classic Automotive. I got it approved through *****, and drove a fully operational car that I had driven every day for two months after striking a deer to his shop for repair. Once John provided the estimate to *****, ***** decided not to cover the cost of the full repair, and provided me with the option to keep the car and once they paid it off I would own the car out right. I chose this option because John ensured me that he could "restore the car to a fully operational". I asked him if he could ensure that it would pass inspection after the repairs, and he stated that it would. I agreed. John's shop did execute the ordering, and painting of new parts, and informed me that the car was complete. When I arrived at the shop after being informed that it was complete one of Johns workers had cut a panel off of my car that we had agreed would be reused because it only had a minor scratch, no creasing, and could easily be bent back into place. So I was charged $350 for a new panel that had virtually no reason to be touched until cut off by John's personnel. John simply shrugged, and stated that his guy must not have understood his instructions. I asked why the car had not been reassembled, and he stated that he couldn't assemble it on site because it was missing the parts that he himself had advised me NOT to purchase because they were "not necessary to pass inspection". So now a car that was originally delivered to John's shop with a broken headlight, one panel with a minor bend and some scratches, was missing the entire front clip, and was not legal to drive, with the parts piled in the back seat. When I asked John how I was going to get from this point to a drivable car he stated that once we got it to my house he would help me assemble it. He never assisted with reassembly.