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Find a Location

D & K Appliances, Inc. has 1 locations, listed below.

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    Business ProfileforD & K Appliances, Inc.

    Major Appliance Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/13/2011

    Years in Business: 70

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    3510 West Chester Pike, Newtown Sq, PA 19073-4128
    BBB File Opened:
    1/28/2002
    Years in Business:
    70
    Business Started:
    1/1/1954
    Date of New Ownership:
    1/1/1988
    Business Incorporated:
    2/17/1988
    Accredited Since:
    5/13/2011
    Type of Entity:
    Corporation
    Business Management
    • Mr. Thomas P. McIntyre, President/Owner
    • Ms. Karen T. Farrelly, Vice-President/Owner
    • Mr. Daniel McIntyre, Vice-President/Owner
    • Mr. Michael Fitz, Vice-President/Owner
    Contact Information

    Principal

    • Mr. Thomas P. McIntyre, President/Owner
    • Ms. Karen T. Farrelly, Vice-President/Owner
    • Mr. Daniel McIntyre, Vice-President/Owner
    • Mr. Michael Fitz, Vice-President/Owner

    Customer Contact

    • Mr. Thomas P. McIntyre, President/Owner
    • Ms. Karen T. Farrelly, Vice-President/Owner
    Additional Contact Information

    Fax Numbers

    • (610) 356-3072
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    4 Customer Complaints

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    File a Complaint

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Marc S

    1 star

    10/11/2023

    Buyer Beware I've engaged with D&K Appliance on several occasions. While they're acceptable if you're looking for local providers offering products at MSRP with reasonable delivery timelines, their post-purchase support is lacking. The true testament of a commendable service provider is gauged by their responsiveness to issues, commitment to resolving customer concerns, and aptitude to manage challenging service situations. About 18 months ago, we purchased a Speed Queen washer and dryer, backed by a 5-year warranty. Unfortunately, the dryer has been problematic since the acquisition. Shortly after purchase, we reached out to D&K regarding the inefficiency of the dryer. Their sole recommendation was to clean our vent, which we've done multiple times. Despite this, the drying inadequacy persisted. Our recent attempt to rectify the situation was met with delays and inefficiency from D&K. While Speed Queen offered immediate assistance by giving a ticket number and suggesting we contact another service provider, we opted to wait for D&K—a decision we now regret. D&K sent a new technician who misdiagnosed the issue, according to their service manager. We were scheduled for a revisit by an experienced technician. However, they failed to show up for the confirmed appointment and then added a new condition (recent duct cleaning) for service—information not shared earlier. To date, our attempts to escalate the matter within D&K have been futile. Interestingly, another local dealer from whom we purchased an appliance recommended the same repair service Speed Queen had earlier suggested. This prompts the question: why doesn't a manufacturer support their dealer for repairs and instead advises customers to consult another service? In summary, our experience with D&K Appliance has been disappointing. I would advise potential buyers to consider alternative appliance providers.

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