Business ProfileforHaller Enterprises, Inc.

Date- 2/3/2023 On this date I received a letter that Haller sent me/my account to a collection agency. Haller claims that a payment for March 2022 of $112.00 was never paid to them. I contacted Haller on 2/6/2023 and asked them for further information. I told them that March 2022 I noticed that a payment had not been automatically taken out of my account, and I called in to alert them to the error. I was told last year that they had gone to a new billing system, and they would deduct the amount. Apparently, the amount was never taken out of my account. On 2/6/2023 the Haller rep told me they went to a new billing system in 12/2022 not March 2022.Haller rep told me that my bank paid the amount and then took it back. I contacted my bank and they requested the tracing number. Haller had no tracing number to give me because the information they claimed about my bank was false. Haller rep finally admitted that the amount was not taken out and that they had gone to a new billing system in March 2022. I have automatic monthly deductions for the purpose of not being late with payments. I have been using this payment system for over a year. Since Haller admitted that they were wrong I asked for a letter stating that they had made an error because of a new billing system and that my account should not have been reported to a collection agency. Haller rep on 2/9/2023 promised a letter would be sent by email to me. No letter has been sent as of 2/14/2023. They have given me nothing but "lip service" and have done nothing to resolve their error in reporting me to the credit bureau. I never received correspondence from them last year about the payment. I did pay the overdue amount of $112.00 during the week of 2/6/2023 and was told basically why do I have a problem because my account was now up to date. As of 2/10/2023 I have called into Haller 7 times. The extension for the billing department is not accurate. I was told that no one speaks to anyone in billing.