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Find a Location

CubeSmart has 1125 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • CubeSmart

      5 Old Lancaster Rd Malvern, PA 19355-2132

    • CubeSmart

      3895 Veterans Hwy Levittown, PA 19056-3404

    • CubeSmart

      1200 Upshur St NW Washington, DC 20011-5626

    • CubeSmart

      8621 Sunnygate Dr Manassas, VA 20109-3768

    • CubeSmart

      8001 Snouffer School Rd Gaithersburg, MD 20879-4735

    Business ProfileforCubeSmart

    Storage Units
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.09/5stars

    Average of 79 Customer Reviews

    Customer Complaints

    321 complaints closed in last 3 years

    125 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers self-storage facilities

    Products & Services

    Small, Medium and Large Storage Units

    Household and Personal Storage
    Vehicle and Car Storage
    Boat Storage
    Business Storage
    RV Storage
    Motorcycle Storage
    Some facilities offer special features like moving carts, roll-up doors, and drive-up access storage units

    Business Details

    This is a multi-location business.

    Find a Location

    CubeSmart has 1125 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • CubeSmart

        5 Old Lancaster Rd Malvern, PA 19355-2132

      • CubeSmart

        3895 Veterans Hwy Levittown, PA 19056-3404

      • CubeSmart

        1200 Upshur St NW Washington, DC 20011-5626

      • CubeSmart

        8621 Sunnygate Dr Manassas, VA 20109-3768

      • CubeSmart

        8001 Snouffer School Rd Gaithersburg, MD 20879-4735

      Headquarters
      5 Old Lancaster Rd, Malvern, PA 19355-2132
      BBB File Opened:
      1/21/2003
      Years in Business:
      26
      Business Started:
      5/1/1998
      Business Started Locally:
      5/1/1998
      Alternate Business Name
      • Upshur Street LLC
      • United Stor All - Manassas
      • Uptown Self Storage
      • Urban Self Storage
      • Brunswick Self Storage
      • Boston Seaport Self Storage
      • Acorn Self Storage
      • East Frederick Self Storage
      • Canton Self Storage
      • Annapolis Self Storage
      • Premium Self Storage
      • Your Storage Solution
      • Bee Safe Storage
      • NJ Self Storage
      • Storage Bin
      • Rent-A- Space Self Storage
      • Dominion Self Storage
      • StorSmart
      • Lock Tyte Self Storage
      • CubeSmart
      • CubeSmart Self Storage
      Business Management
      • Ms. Jessica Shellaway, Director of Marketing
      • Ms. Brianne M. Jackson, Paralegal
      • Mr. Christopher P Marr, President
      • Mr. Micheal Jacoby, CEO
      • Mr. Steve Gallagher, Controller
      • Ms. Jeannie Cox, Company Contact
      • Ms. Dana Johnston Toolan, Communications Specialist
      Contact Information

      Principal

      • Mr. Christopher P Marr, President
      • Mr. Micheal Jacoby, CEO

      Customer Contact

      • Ms. Dana Johnston Toolan, Communications Specialist
      Additional Contact Information

      Fax Numbers

      • (610) 293-5721
        Primary Fax
      • (703) 361-0551
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Renting a storage unit

      Customer Complaints

      321 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/25/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I receive a call from ***** Cube Smart live on site Manager on April 11,2023 Tues appro 2:32pm pst She inquired if I had been at my unit? There is NO LOCK on it.Is there any i could Come into the office this afternoon or tomorrow? I stayed no that's not physically posible due to Relocated my residentcy 30.2mikes away and been bed ridden. Due to complications of health and disabilities issues and not able to drive no transportation or means to make visitation to check it out.She then requested AUTHORIZION to gain ACCESS IN MY UNIT ,and will take photos, and assess if My personal contents been stolen, ransacked so forth.Then asked me about my email address and everything up to date what is on the computer of your info.I stated all is correct.She then ok I will send you more info via my email address via Cube Smart's web site app.Well, since then , Cube Smart Web site is extremely difficult to access, keeps sending UNABLE TO PRocces access my email is not correct or even on file!Numerous times still unable even with their update NEW Updated mandate required!!Well , this May24,2023 WED 5;38pm (pst) still have yet to Verbal communication with her yet had 3 times spoken with other store employees but they red flag my account status s And I would need to speak with her Directly!Well, again I'm with a bit angry upsetting with a bit of anxiety and out in limbo law la land like a leaf on a river having to also deal with my ************** life vrsbdying issues bidden ridden only limited of m yo physical capabilities, no home care assistance or friends ,nor family members available to assignment with such off the wall circumstances on top of SSA been hit with scammers hacking our Debit card account and cell phones on top it all.Anyhoo i have Documented in accurate details of my ******* in good faith and with due diligence to resolve these escalating issues between Cube Smart Corporate Personal, and My Location store mgr BUT NOT ONE correspondence phone call,emails

      Customer Reviews

      79 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mary B

      1 star

      01/17/2024

      Do yourself, and, your possible grieving family, a favor and do NOT rent a unit from this company. They are now harassing my fiancé for a late payment for a storage unit that was his deceased mother’s unit. He was listed as an EMERGENCY CONTACT, and before you wonder, no, he never signed ANY contract. I called yesterday hoping to resolve this issue, as we had told the company that she was deceased and yet, we received yet another letter in the mail. The GM, of all people, was highly critical of our situation and very inconsiderate. So before you decide to pick this storage company, who harasses grieving families, don’t. Pick literally any other place else, ANY. OTHER. PLACE.

      Local BBB

      BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

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