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Find a Location

Newrez LLC has 130 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Newrez LLC

      601 Office Center Dr Ste 100 Ft Washington, PA 19034-3275

      BBB Accredited Business
    • NewRez LLC

      6250 Old Dobbin Ln Ste 110 Columbia, MD 21045-5840

      BBB Accredited Business
    • NewRez

      510 Broad Hollow Road, Suite 302 Melville, NY 11747

      BBB Accredited Business
    • NewRez, LLC

      787 5th Ave S Naples, FL 34102-6603

      BBB Accredited Business
    • NewRez, LLC

      3255 Tamiami Trl N Naples, FL 34103-4106

      BBB Accredited Business

    Business ProfileforNewrez LLC

    Mortgage Banker
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.17/5stars

    Average of 787 Customer Reviews

    Customer Complaints

    230 complaints closed in last 3 years

    12 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/30/2009

    Years in Business: 28

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Based in Fort Washington, Pennsylvania, Newrez is a leading mortgage company, dedicated to reimagining the homeownership journey. Combining mortgage origination and servicing, we are uniquely positioned to offer a streamlined, customer-centric experience, catering to our clients when and where they need us most. Our customer-first strategy empowers homeowners to optimize their investment, guiding them towards the most beneficial financial decisions every step of the way.

    Business Details

    This is a multi-location business.

    Find a Location

    Newrez LLC has 130 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Newrez LLC

        601 Office Center Dr Ste 100 Ft Washington, PA 19034-3275

        BBB Accredited Business
      • NewRez LLC

        6250 Old Dobbin Ln Ste 110 Columbia, MD 21045-5840

        BBB Accredited Business
      • NewRez

        510 Broad Hollow Road, Suite 302 Melville, NY 11747

        BBB Accredited Business
      • NewRez, LLC

        787 5th Ave S Naples, FL 34102-6603

        BBB Accredited Business
      • NewRez, LLC

        3255 Tamiami Trl N Naples, FL 34103-4106

        BBB Accredited Business
      Headquarters
      601 Office Center Dr Ste 100, Ft Washington, PA 19034-3275
      BBB File Opened:
      4/22/2009
      Years in Business:
      28
      Business Started:
      4/1/1996
      Business Started Locally:
      4/1/2007
      Business Incorporated:
      4/1/1996
      Accredited Since:
      4/30/2009
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 20434 for this business, issued by Department of Banking and Securities-PA

      These agencies may include:

      Department of Banking and Securities-PA

      Market Square Plaza, 17 North 2nd St Suite 1300

      Harrisburg PA 17101

      (717) 787-1854

      Fax: (717) 7878773

      http://www.banking.state.pa.us

      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mr. Baron Silverstein, President
      Contact Information

      Principal

      • Mr. Baron Silverstein, President

      Customer Contact

      • Mr. Baron Silverstein, President
      Additional Contact Information

      Fax Numbers

      • (440) 239-7790
        Other Fax
      • (484) 530-2689
        Other Fax

      Phone Numbers

      Customer Complaints

      230 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/25/2023

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      If only there was a 0 star, worse experience I have ever had, never an answered call, returned vm, read email just pathetic, we got pre-approved with ******************* prior to looking at beach houses was then encouraged to give earnest money, did and next day they were like oh no maybe wait on that were not done with underwriting, once figured out back on track after losing our paperwork and re sending the exact same thing multiple times we were fortunate enough to miss our first closing on 3/3 which we were told 1 day prior, to now move it to 3/10 after then being drugged to the last possible minute we were once again guaranteed a closing and encouraged to get a cashier check for 150k made to attorney, at this point new people like ********************* or **** or even ****** began to talk to us since there were issues but most left you hanging like the others, we took kids out of school/ work drive 4 hours for a 9am close, 1 hour from arriving the call us now 7pm they are backing out because property is ineligible, a property we told them before we ever made an offer, our earnest money gone/ inspections gone/ we are even paying the electric bill at this place, do they return a call now, no they did say I'm sorry so that was nice
      Read More

      Customer Reviews

      787 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Chris N

      1 star

      05/06/2024

      Steer clear of this company at all costs, as it's owned by a Private Equity Firm, which is the first red flag. Their business practices are unethical. Recently, they acquired my mortgage and are requesting insurance documentation. I've had numerous calls and submitted my insurance documents multiple times, each time facing a struggle or issues with the company. (email is no longer valid) Initially, a representative assured me the issue was resolved, but 10 days later, they're still charging me. They seem to have no understanding of my property, attempting to charge me insurance for a house instead of a coop, despite validating my insurance policy. It's completely unethical; every person I speak to gives a different story. I'm still fighting to resolve this as they're forcing me to pay an exorbitant amount for insurance. I'm deeply upset that my mortgage was transferred to this company, especially since I never had issues with my previous mortgage company. I'm strongly considering seeking legal assistance.

      Local BBB

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