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Consumer Complaints

BBB Accredited Business since 03/02/1992

Gurton's Garage Ltd.

Phone: (250) 656-3939Fax: (250) 656-3977

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
03/23/2015Problems with Product / Service | Read Complaint Details
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Complaint
I was charged $**.40 to align back door and hood so they would close properly. When I picked up the vehicle, those two items were still not repaired. I was told that nothing could be done for the back door and that the hood was just the pull handle that was "sticky". A quick spray of WD 40 to loosen the sticky handle seem to be the only service that was done on hood.
I was charged $*** in labour to replace front brake pads and service the rotors. It seems like part of that service was done but on the invoice it states: "includes repack wheel bearings on full floating rear axles with drum brakes. Clean/Lube and/or replace brake hardware as necessary. Adjust brakes where applicable" When I picked up the vehicle on saturday Mar 14, the ABS light came on right away. Since ******'s garage is closed on weekends, I had the vehicle checked by another garage the day after and I was told that the back brakes were leaking and that they needed to be replaced. That means that ******'s garage billed me for something that they did not perform as it looks like they never looked at the back brakes.

Desired Settlement
Request reimbursment of one hour's labour including taxes.

Business Response
I have had conversation with the complaintant and we have both agreed that Gurtons Garage is going to compensate **** for the rear brake repair.

Industry Comparison| Chart

Auto Repair & Service, Auto Lube & Oil - Mobile, Wheel Alignment, Fr & Axle Service-Auto, Transmissions-Automobile, Radiators-Automotive, Brake Service, Auto Repair - Suspension, Auto Electric Service, Auto Air Conditioning, Auto Dealers-Used Cars

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.