BBB Business Review

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BBB Accredited Business since 07/05/1997

Steve Marshall Ford

Find a Location

Phone: (250) 758-7311Fax: (250) 758-0150View Additional Phone Numbers3851 Shenton Road, NanaimoBC V9T 2H1 Send email to Steve Marshall Ford

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BBB Accreditation

A BBB Accredited Business since 07/05/1997

BBB has determined that Steve Marshall Ford meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Steve Marshall Ford's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 6 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints Summary

6 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Billing / Collection Issues1
Guarantee / Warranty Issues1
Problems with Product / Service2
Delivery Issues0
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Steve Marshall Ford

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 07/20/2005Business started: 03/01/1966
Licensing, Bonding or Registration

According to BBB files, this company has a 'Dealer License' issued by the Motor Vehicle Sales Authority. The license number is 10579.

Contact Information
Principal: Mr. Karl Ebdrup (General Manager - Campbell River)Customer Contact: Ann Marie Ebdrup (Owner - Nanaimo)Mr. Dean Lanoville (Controller) Steve Marshall (Owner)
Business Category

Auto Dealers-New Cars, Auto Dealers-Used Cars, Auto Parts & Supplies-New, Auto Detailing, Auto Diagnostic Service, Auto Body Shop Equipment & Sup

Products & Services

Steve Marshall Ford specializes in the sale and service of new and used Ford and Lincoln automobiles.

Alternate Business Names
Automax Superstore, Steve Marshall Motors 1996 Ltd.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.