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Consumer Complaints

BBB Accredited Business since 06/28/2013

Hazpro Environmental Ltd

Phone: (250) 891-4977

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
11/28/2014Advertising / Sales Issues | Read Complaint Details
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Complaint
While viewing their website, I clicked on a free estimate link. Through emails we set up a time to have my site inspected. I am being billed for this.
It is necessary to do some renos in our bathroom. Because of the age of our house, I suspect we may have mould and/or asbestos. I visited the Hazpro website where there is a link for a free estimate. I clicked on the link and gave the info asked for, including the above info regarding the house and the problem. Through emails from and to their office manager a time was arrannged for one of their techs to come and inspect the bathroom on Monday, Oct 20th. The tech came, took samples, and left. A few days later, I received an email from them with a bill for $***.75. They are billing me for the tech's time as well as for lab services for the samples taken. At no time in our emails was it mentioned that the service they were planning to provide was different from what they provide under a free estimate. What they provided for me is an environmental assessment (except I don't get the assessment until I pay the bill). I don't have a problem paying for this service if I am aware that that is what I am contracting for. However, I didn't know that they were doing a full assessment and were going to charge me for it.

Desired Settlement
For them to rescind their billing.

Business Response
We have contacted the customer and expressed our apology for the miscommunication, noted the changes we made to the website and our internal process so this does not happen again. We also offered to revoke the invoice and give him the report for free in an effort to change his opinion of the Company.


Industry Comparison| Chart

Asbestos Removal Service, Mold Consulting & Testing, Mold & Mildew Removal & Remediation, Hazardous Material Control & Removal, Asbestos Consulting & Testing, Demolition Contractors

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.