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          Find a Location

          Sunplay has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Sunplay

              471 S Deseret Dr Ste 2 Kaysville, UT 84037-6891

            • Sunplay

              1075 S Depot Dr Plain City, UT 84404

            Business ProfileSunplay

            Pool Contractors
            Multi Location Business

            Current Alerts For This Business

            Pattern of Complaint:
            BBB files indicate that this business has a pattern of complaints concerning Customer Service, Delivery, Refund/Exchange, and Advertising Issues. Specifically, consumers allege poor communication and difficulty making contact with the business. Some claim they experienced excessive shipping delays or paid for expedited services that were not provided. Others report a lack of support for product returns or exchanges and failure to provide promised refunds. Consumers allege the business advertises ship times that are not upheld and show items as "in-stock" which end up being unavailable or considerably delayed. On September 15, 2021, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of October 7, 2021, BBB has had no response.

            Contact Information

            471 S Deseret Dr Ste 2

            Kaysville, UT 84037-6891

            Visit Website
            Email this Business
            (801) 394-2272

            Customer Reviews

            1.29/5

            Average of 14 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 57

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            Retail and delivery of hot tubs, and swimming pool installation.

            Business Details

            This is a multi-location business.

            Find a Location

            Sunplay has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Sunplay

                471 S Deseret Dr Ste 2 Kaysville, UT 84037-6891

              • Sunplay

                1075 S Depot Dr Plain City, UT 84404

              Location of This Business
              471 S Deseret Dr Ste 2, Kaysville, UT 84037-6891
              Email this Business
              BBB File Opened:
              3/23/2000
              Years in Business:
              57
              Business Started:
              1/1/1967
              Business Started Locally:
              1/1/1967
              Business Incorporated:
              2/14/2003
              Type of Entity:
              Corporation
              Alternate Business Name
              • Sunplay Pools And Spas Superstore, Inc.
              Business Management
              • Mr. John Olson, President
              Contact Information

              Principal

              • Mr. John Olson, President
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Hiring a pool contractor

              Customer Complaints

              8 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/11/2023

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I ordered a heater element (order#**********) on June 15th for my Hayward pool heater. We did not intend to install it until now (September) due to not needing it. When I opened the item on September 9th, I realized the wrong item was inside. It was too long and did not fit my unit. I reached out for an exchange, and based on their refund policy if I return it within 60-90 days (attached from their website today) I should get a full refund in the form of an instore credit. They are not honoring this and hitting me with a 35% restocking fee. This is not a special order, or an item listed in their exclusion in the refund policy. Based on how rude and unreasonable they are behaving, I just want my money back and I will buy somewhere else.
              Read More
              Read 7 More Complaints

              Customer Reviews

              14 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Donald C

              09/11/2023

              It looks like so many others I was taken in by not checking the reviews. They sold me a pentair filter lid for ******. but I was out of town and ordered the wrong cover. So I ordered the right one from them for ****** + dollars and returned the 665. one. After telling me to return it the refused the new 665 lid that the had sold me. The original box was not factory it was packed by a lady named ********* as she told me she had packed it herself, and had none of the system 3 decals in the box. I returned it paid shipping and and it was delivered and received by someone named *****. and they never returned my money. These folks are CROOKS and CONMEN PLEASE NEVER DO BUSINESS WITH THEM. YOU WILL BE SORRY! I could not even give them l star I wish I could give them a -5 stars.*****
              Read 13 More Customer Reviews

              Local BBB

              BBB Mountain West

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

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