BBB Business Review

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This business is not BBB accredited.

Out On A Limb Scrapbooking, Inc.

Phone: (801) 216-4115 896 S Auto Mall Dr Ste D, American Fork, UT 84003

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We provide the highest quality two-page 12X12 scrapbook page kits available, using only the newest, cutest products!

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Out On A Limb Scrapbooking, Inc. include:

  • Failure to respond to 2 complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Out On A Limb Scrapbooking, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 19, 2011 Business started: 05/15/2007 Business started locally: 05/15/2007 Business incorporated 05/15/2007 in UT
Type of Entity


Business Management
Mr. Jeff Garfield, Owner Ms. Kathryn Garfield, Owner
Contact Information
Principal: Mr. Jeff Garfield, Owner
Business Category


Refund and Exchange Policy
Refunds and exchanges are by a case by case basis, due to the fact that they are kits and pieces can be lost. Refunds and exchanges require the customer to pay for return shipping.
Service Area
All 50 United States and Puerto Rico
Products & Services

We design all of our own cutout shapes and titles; they are unique to Out On A Limb Scrapbooking. All of our shapes are precut, NO patterns. Every kit includes a high quality color picture with instructions for you to follow.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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