Business ProfileforAmeriBen / IEC Group

I am writing to express my extreme dissatisfaction and frustration with the recent experience I had with your customer service. On ThursdayJanuary 11, 2024, I found myself in a medical emergency, experiencing severe abdominal pain and vomiting. In my desperate situation, I called Ameriben insurance for assistance. To my dismay, I was left on hold for hours, enduring intensified pain and weakness. Despite my urgent need for medical attention, the delayed response compelled me to drive to an urgent care facility without the necessary insurance information. This, in turn, forced me to proceed to the Emergency Department, knowing that the cost of my visit would significantly increase. Even after driving 45 minutes to the Emergency Department, I was met with further frustration as I finally managed to get someone on the phone, only to be placed back on hold. It took a total of 2 hours for an Ameriben worker to address my concerns. This lack of timely response in a critical situation is not only unacceptable but also reflects poorly on the reputation of a company as prominent as Anthem. I implore you to review and improve your customer service protocols to prevent such distressing experiences for your clients in the future. The delay in assistance during a medical emergency is not a standard that should be tolerated by a healthcare insurance provider. I sincerely hope that my ordeal serves as a catalyst for positive change within Ameriben's customer service operations. Sincerely, ****** **