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          Instrument Alley has 1 locations, listed below.

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            Business ProfileforInstrument Alley

            Music Instrument Store

            At-a-glance

            Customer Reviews

            2.5/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Years in Business:
            23
            Business Started:
            12/20/2000
            Business Started Locally:
            12/20/2000
            Business Incorporated:
            2/19/2002
            Type of Entity:
            Corporation
            Alternate Business Name
            • BCP Sales, Inc.
            • InstrumentAlley
            • InstrumentAlley.com
            Business Management
            • Mr. Ben Peterson, Owner
            Contact Information

            Principal

            • Mr. Ben Peterson, Owner

            Customer Contact

            • Mr. Ben Peterson, Owner
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/14/2021

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I made a purchase on 02/24/2021, my order number is *****. I have tried to reach out via both numbers provided on the business website, no answer on multiple attempts. I have yet to receive my order. Have left various voicemails providing my phone number, no call back has been received. Payment was withdrawn from my account and I have yet to receive my order nor have received a confirmed ship date or status. I would prefer a refund due to lack of order completion.
            Read More

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kate M

            10/27/2022

            I made an order for my daughter's birthday over a month ahead of time. Despite the web site stating "we ship within 24 hours" I could not get any response. My order just kept saying "processing." I was getting anxiety that I had been taken and that I wouldn't get my order. Luckily, I used PayPal and they reached out to them. I then got an email response with a phone number stating it was easier to text.I began texting with *** who was quick to reply. Very apologetic for the delay and explaining what the hold up was. Within a few days, *** has shipped my guitar and gotten my a tracking number. I am very satisfied. I do think this company is getting more orders than they can handle and are like everyone else, short staffed.Thank you *** for working with me!!!

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