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BBB Business Review

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BBB Accredited Business since

Urban Talent Management

Phone: (801) 539-0800 Fax: (801) 539-0844 718 N 300 W, Salt Lake City, UT 84103 View Additional Email Addresses http://www.urbantalent.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Urban provides models and actors to clients for the purpose of advertising and marketing.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Urban Talent Management meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Urban Talent Management include:

  • Length of time business has been operating
  • Response to 23 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

23 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 15
Total Closed Complaints 23

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Urban Talent Management
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 3

Additional Information

BBB file opened: April 06, 1999 Business started: 11/13/1997 in UT Business started locally: 11/13/1997 Business incorporated 11/13/1997 in UT
Type of Entity

Corporation

Business Management
Mr. Bret Udy, CEO Ms. Tina Bullen, President
Contact Information
Principal: Mr. Bret Udy, CEO
Business Category

Modeling & Talent Agencies Advertising Agencies & Counselors Marketing Consultants

Method(s) of Payment
We accept all major credit cards, cash, check, money order and cashiers check.
Refund and Exchange Policy
As Urban provides a service, we do not have a refund or exchange policy, however for extenuating circumstances, we do work with clients on a case-by-case basis.

Customer Review Rating plus BBB Rating Summary

Urban Talent Management has received 4.33 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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