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Find a Location

Bed Bath & Beyond by Overstock has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBed Bath & Beyond by Overstock

    Online Shopping
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.06/5stars

    Average of 315 Customer Reviews

    Customer Complaints

    1,389 complaints closed in last 3 years

    636 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/28/2000

    Years in Business: 26

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Products & Services

    This company is an internet retailer of name brands and close out merchandise. The merchandise is of a wide variety.

    Business Details

    This is a multi-location business.

    Find a Location

    Bed Bath & Beyond by Overstock has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      799 W Coliseum Way, Midvale, UT 84047-4867
      BBB File Opened:
      2/3/1998
      Years in Business:
      26
      Business Started:
      8/8/1997
      Business Started Locally:
      8/8/1997
      Business Incorporated:
      12/30/1998
      Accredited Since:
      2/28/2000
      Type of Entity:
      Corporation
      Alternate Business Name
      • Beyond, Inc.
      • Overstock.com
      • O.co
      • O.co Travel
      Business Management
      • Ms. Jamie Castro, Customer Relations Manager
      • Executive Team, Company Contact
      • Ms. Maddy Cassun, Customer Relations Supervisor
      • Mr. David Nielson, President
      Contact Information

      Principal

      • Executive Team, Company Contact
      • Mr. David Nielson, President

      Customer Contact

      • Executive Team, Company Contact
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Smart shopping online

      Customer Complaints

      1,389 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/18/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      My order ********* is saying delivered but I have not received it. The rep Sasha, I have spoke to said a refund was issued, then ended our chat. I spoke to someone named Carson, who said refund was never issued. Then said it would be 4+ days before I got any info on a refund. Couldn’t even guarantee I’d be refunded, then refused to transfer me to a supervisor. I spent almost $700 , I want a refund I didn’t get the item I bought !!
      Read More

      Customer Reviews

      315 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kay F

      1 star

      04/10/2024

      I recently ordered a Grand Hotel Woven Cotton Throw Blanket from Bed ***************************** Overstock. When I opened the package the blanket smelled very bad so I put it in the washing machine. Had to wash it twice! After it dried the Material began to shed anf break apart. I began to sneeze & cough so I had to dispose of this right away so I wouldnt get sick. I spent $295 for a combination of items & the blanket was a part of this order. It only cost $48 and they refused to give me a refund or issue a credit. I will never purchase anything from them again. Their ***************************** service is terrible! Bed Bath and Beyond used to have great ***************************** service, but this is no longer the case.

      Local BBB

      BBB Mountain West

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