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BBB Accredited Business since


Phone: (801) 539-0852 Fax: (801) 539-0853 View Additional Phone Numbers 51 E 400 S Ste 200, Salt Lake City, UT 84111 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Established in 1993
Since 1993, XMission has provided high-quality Internet connections, web and email hosting, digital phone, and colocation to businesses. XMission delivers unmatched service backed by a robust network and 24/7 technical support.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that XMission meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for XMission include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on XMission
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 14, 1995 Business started: 10/01/1993 Business started locally: 10/01/1993 Business incorporated 10/06/1993 in UT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Peter Ashdown, President Mr. Grant Sperry, VP of Operations
Contact Information
Principal: Mr. Peter Ashdown, President
Customer Contact: Mr. Grant Sperry, VP of Operations
Business Category

Internet Services Internet - Web Hosting Internet-Based Telephone Service

Service Area
Internet Provider
Products & Services

Internet connections (including UTOPIA), cloud hosting, unified email and collaboration hosting, colocation, advanced networking, and business phone services.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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