Customer ReviewsforNav

Nav takes NO accountability. To give the backstory, I signed up for Nav Prime because I'm building business credit and was aware I would receive two business tradelines by signing up for Nav Prime. I received a Nav Prime credit card in the mail, which required me to connect a valid checking account of mine in order to use. No problem. I connected my business checking account with sufficient funds to cover any charges. Upon utilizing Plaid (which is the setup choice of Nav) to connect my PNC business checking account, I received a message stating the account had been connected successfully. I eventually utilized the Nav Prime credit card to make a total purchase of a little more than $100, just to show some activity. Since ***** stated my business checking account was successfully connected, I expected for the payment to be debited from my business account. I noticed a week later, Nav had emailed me stating that I needed to reconnect my account immediately. Nothing more was stated, nothing less. Though I was puzzled by why there was a need to reconnect my business checking account, I didn't hesitate to do so. Fast forward, I ended up receiving the same message a couple more times spaced out over a course of another three weeks. EACH time, I logged into my NAV Prime account and reconnected my business checking account. The third time I reconnected my business checking, I took the initiative to call Nav customer service to inquire about the reasoning for me repeatedly receiving the message though ***** continously stated that the account was successfully connected and NAV NEVER emailed or called to inform me they were experiencing connectivity issues. Upon me calling Nav and speaking with a NAV rep, I was notified that Nav had been having a connectivity issue with Plaid with PNC accounts; therefore, I needed to connect a different account. I was also told that the payment would reflect as late to my business credit though NAV did NOT notify me of their Plaid issue.

Hello *******,After reviewing your account, ********************** has initiated steps to remove the late payment from your business credit report. You may contact Navs customer service team in approximately 30 days for a status update. We value your membership and hope you continue to trust Nav with your small business needs.