Business ProfileforComfort Solutions

I contacted Comfort Solutions to address a problem with a gas insert fireplace that would not light. They charged a bit over a $150 service fee to show up and diagnose the problem. After the initial diagnosis, they said they had to order parts. Nothing unusual about that. Without going into a blow-by-blow recap of the multiple visits over the following three months, it was their opinion that the fireplace could not be fixed. The communications with Comfort Solutions during this time were only when I reached out to them for a status report. To their credit, they did make multiple visits during this time but with no solution. When they finally reported the best solution was to replace the fireplace as it was not repairable they sent out a salesperson that more than happy to propose replacing the fireplace with new units with prices starting at $5,000 and up. In searching for a second opinion I came across another company that visited on Tuesday to diagnose and followed that up the next day with a full repair for less than $160.My greatest disappointment in Comfort Solutions was:- The over 2 1/2 months they spent attempting to repair the fireplace and the lack of communication keeping me apprised of their attempts to repair the fireplaces.- In their attempts to repair the fireplace Comfort Solutions compounded the issue by replacing a valve with one that it turned out was inappropriate for the application, and then leaving the inappropriate component in place when they gave up on their ability to resolve the issue.- The inability of Comfort Solutions to facilitate for more than months, the repair when another company visited the site on one day and had it repaired the following day.I do not dispute the amount of time their staff spent on site. Comfort Solutions does not have the expertise to diagnose and repair the issue when there are other companies that we able to complete the work in two business days.