Business ProfileforLegacy Tree Genealogists

I'm writing a complaint to warn others. First contacted LTG seeking help in finding my maternal family history in ******* during WWll era. I was clear with them up front that the search required a very narrow expertise and would be difficult without good contacts. I have read the prior complaints about this company and mine is essentially identical. Perhaps calling them a scam is too strong of language, but to me, it was a total scam. At first contact it was evident that money was mentioned too often, on the very first email, there was "time still available" "time allotted" almost before I had finished submitting the research already performed by other professionals. Soon as the the $2700 was in their hand the calls/emails went off a cliff. I think they were lying about the qualifications of the researcher and her contacts, but will never know because she went only by first name. Didn't take long to realize they were submitting small artifacts of information that were from previous research. Towards the end months later it was becoming clear they had done absolutely nothing to help me. Realized they really didn't intend to do anything more except ask for another $1000+. The last email they sent me was an invoice for another $120. Almost $3000.00-money I'd saved to do more searches in *******/******, which is expensive, and had planned so many years. Could just cry to think of how I wasted this money. What my message is to others: Do not allow yourselves to be deceived. Don't fall for the sweet talk or phony words of understanding. This is about money-they want yours too, and they will have you sign paperwork that basically absolves them of any responsibility. Take this seriously before you give them a cent. Ask for full names. You have every right to know who the "wizard" behind that curtain is. You have a right to speak directly to the person doing the research, do not be misled. Believe me, they will soak you. Thank you for accepting my review.

****** Again, we apologize that you are disappointed with the outcome of your project. As weve already privately communicated to you:"We understand your disappointment, which we share, in not being able to find more records on [ancestor's name removed for privacy] within the allotted time of this project. We have used your valuable project time as efficiently as possible in having our Polish onsite researcher visit two different archives and search the most relevant available record collections. We have allowed time for this in-person search and for the various churches to respond, which is why there have been stretches of time with no news. We have discussed options with you and allowed you to weigh in on research decisions. We have packed as much effort as possible into the time of your project, and the final report will provide all the details of the search to account for that time, as well as specific recommendations for future research. We respect your budget, but we are also obligated to explain the next best steps in case you decide to continue on your own or you decide to pay for more research at a future date. We will get that report ready to share with you as soon as possible."With regards to not knowing the full name or credentials of your researcher it seems there is some confusion here. In her research plan dated 2/12, your researcher sent you the following:"My name is *******************. I have more than ten years research experience and hold a masters degree in library and information sciences. I research in the ************* and ************** with a particular interest in immigration patterns."If you conduct an online search for ***** name it will bring you to various websites that talk more about Keris training and credentials.As you mentioned when you first began this research, you had already done a substantial amount of work on your own, and had exhausted most options available to you. Because of the time youve already committed to this research, Im sure you understand that a 25-hour project can only get so far. Our team truly did the best they could to find new information, and were hopeful that once you read the full report (which is ready to deliver to you as soon as the pre-authorized expenses of $120 you were invoiced for are paid) you will be able to understand and appreciate all the work that went into this. We wish you all the best.