Customer ReviewsforAmerica First Credit Union

I bought my toy hauler and got a loan thru America credit union. Did all the paperwork required and got my trailer registered. Made all the payments early and over paid by $270 per month to get it paid off quicker.Sold the trailer and to my surprise American made me jump thru hoops to get my trailer tile in my name, which I did 1st time. Someone in there office never filed , but somehow I was getting my tags in my name? When I asked for help the staff blamed me and required the paperwork to be done again. So I did, had to call the person I bought from over a year and half ago, and we did it again.Did not get help, now on a third time, another credit union sent paid off amount in a cashiers check and set up a new loan for my buyer, and it has been a month and America credit union is holding check and not closing my account which is affecting my credit now. I will be contacting my attorney to handle as I feel they just dont care and staff is not qualified to do paperwork.

Thank you so much for your feedback regarding your experience with America First Credit Union.  We sincerely appreciate your feedback as we look for opportunities to improve.  Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this complaint. Based upon our conversation, we believe this complaint is resolved.  If you need anything else, you are welcome to reach out directly. 

Their website will not let you cancel reoccurring external transfers with filtering them. I was charged 1500$ in 2 weeks because they would not cancel my external transfers

Thank you so much for your feedback regarding your experience with America First Credit Union.  We sincerely appreciate your feedback as we look for opportunities to improve.  Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution.  Based upon our conversation, we believe this is resolved.  If you need anything else, you are welcome to reach out directly. 

All the reviews here are correct. I am another statistic of their poor and mediocre customer service, I am thinking about contacting a lawyer to see what my legal recourse is in them not accepting a $22K+ payment so I can pay off my vehicle and get the title. I will never again do business with them. After reading all the reviews here I am not sure how they stay in business...??!!

Thank you so much for your feedback regarding your experience with America First Credit Union.  We sincerely appreciate your feedback as we look for opportunities to improve.  Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this feedback. If you need anything else, you are welcome to reach out directly. 

I have an auto loan with America First Credit Union & was several months ahead of my current payment due date. I confirmed the payoff amount, gave it to the dealership. The dealership sent the payoff check to AFCU. I received a letter from AFCU that my payoff check was returned to the dealership because it wasn't enough to cover what they think is now the new balance due to added interest..etc. The negative payoff difference was very small under 100. so I can't figure out why AFCU didn't try to contact me to give me the opportunity to payoff the difference to complete this transaction. I'm not a happy customer as they are wasting time by not accepting a check that was over 99% of the payoff amount which now will give them leverage to try to collect more interest if the dealership cant cut another quick check to them.

Thank you so much for your feedback regarding your experience with America First Credit Union.  We sincerely appreciate your feedback as we look for opportunities to improve.  Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this feedback.  Based upon our conversation, we believe this is resolved.  If you need anything else, you are welcome to reach out directly. 

**************** across the board is inconsistent. 99% of the time customer service rep has a bad attitude, and worst of all, doesn't have a clue how to perform banking requests/tasks. I have used the bank account at AFCU for balance transfers multiple times without issues. In recent years, their customer service quality declined so much, that after talking 4 phone agents and a manager, the bank still wasn't able to complete the task I needed done. I am in the process of moving my assets out of this bank, because without knowledgeable employees, it is hard to trust them with my money.

We sincerely appreciate your feedback as we look for opportunities to improve.  Because of our commitment to privacy regarding your information, we have contacted you personally regarding the resolution of this complaint.  Unfortunately, we have attempted to reach you multiple times to further discuss your BBB complaint, and have not yet heard back from you.  We look forward to hearing from you soon. 

To say that I have sisters that work for America First who I love dearly, but I am extremely upset with America First, Credit Union, and am in the process of moving all of my money to other financial institutions. We had fraud that we could show came from a different IP address, and America First will do nothing for us on business account, you have one day to recover your funds after that youre pretty much SOL, what Im really upset about is that there was no follow up to see how they are doing. Theres no follow up to see if theres anything else they can help us with. It wouldve been nice for someone to at least call to see how we are doing or see what the status of our case is as we try to go forward to recover $30,000 , I understand they may not want to give me my money back but the fact that they cant even reach out to see how their client is doing. Who has money in their financial institution is beyond me. We will continue to move all of our money out of their accounts so that they dont get credit for any of my funds . I run two small businesses and taking care of my customer is number one ******************************************* did none of this which makes me feel like number five or higher on the list. I will never recommend anyone to work with this bank ever again.

Thank you so much for your feedback regarding your experience with America First Credit Union.  We sincerely appreciate your feedback as we look for opportunities to improve.  Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this complaint. Based upon our conversation, we believe this complaint is resolved.  If you need anything else, you are welcome to reach out directly. 

The **** mobile app is complete trash. It is impossible to make payments to my loan within the app. Ive never once been able to. Every month I have to call in to make a payment. Today I finally had to head into the physical building to set up auto pay because you cant do that on the app either. Why have an app if people need to go in to the building anyway?

Thank you so much for your feedback regarding your experience with America First Credit Union.  We sincerely appreciate your feedback as we look for opportunities to improve.  Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this complaint. Based upon our conversation, we believe this complaint is resolved.  If you need anything else, you are welcome to reach out directly. 

Very terrible customer service, I just called to try to refinance an auto loan and was on hold for 20 minutes, when someone finally answer she told me she needed to transfer me to the *********** and I got put back on hold for another 20 minutes, then when that Second Lady answered she also said she needed to transfer me to the *********** and once again got placed on hold for only 10 minutes this time then when the third lady answered she explained that my payment on my auto loan was already as low as it could go. I am not upset I couldnt refinance, I am upset because I was on the phone for basically an hour and and only talked to humans for 1 minute all together. It seems like youre employees need to get it together very sloppy would give Less than one star.

We sincerely appreciate your feedback as we look for opportunities to improve.  Because of our commitment to privacy regarding your information, we have contacted you personally regarding the resolution of this complaint.  Unfortunately, we have attempted to reach you multiple times to further discuss your BBB complaint and have not yet heard back from you.  We look forward to hearing from you soon. 

Back in December of 2023 I called American first credit union to make my usual car payment As I proceeded with the transaction the teller on the phone said hey sir just to let you know some good news you can do a skip payment and save some money for the holidays I thought wow what an nice thing I had asked her if it would penalise me in anyway she stated no so I proceeded to do a skip payment I thought wow what a nice thing for this company to do Now stepping forward a few months I found out a couple days ago there was a derogatory **** on my credit report for a $231 loan increase amount When I further investigated this $231 I found out this company America first credit union had reported to my Equifax that I wasnt paying my interest on my loan when in fact I have statements showing that Ive never missed any payments when I brought this to their attention They informed me that I need to read the fine print better on my loan agreement I dont even think this is legal I am further investigating that part of this but if this is somehow legal that is what I would call a fine print scam and is probably not something people want to be going to a credit union for and having to worry about fine print scams they are claiming that this is within their legal rights to do I feel like customers should NOT be coaxed into doing a skip payment and not being notified that it will cost them credit points and a $231 fee I was also never given an opportunity to pay this $231 fee I wouldve just never done the skip payment thing that the woman conveniently talked me into. I feel very scammed from this company I have filed through Equifax to dispute this and Im taking it as far as I can go I have never heard of a company especially a credit union doing some kind of fine print scam like this to somebody please help me this is costing me thousands of dollars because now I cant do a refinance I needed to do because they docked my credit score

Thank you so much for your feedback regarding your experience with America First Credit Union.  We sincerely appreciate your feedback as we look for opportunities to improve.  Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this complaint. If you need anything else, you are welcome to reach out directly.