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This business is not BBB accredited.

Lexington Law Firm

Find a Location

Phone: (800) 341-8441 Fax: (801) 297-2511 View Additional Phone Numbers 360 N Cutler Dr, North Salt Lake, UT 84054 View Additional Email Addresses http://www.lexingtonlaw.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Lexington Law Firm include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 553 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

553 complaints closed with BBB in last 3 years | 178 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 62
Billing/Collection Issues 270
Delivery Issues 9
Guarantee/Warranty Issues 8
Problems with Product/Service 204
Total Closed Complaints 553

Customer Reviews Summary Read customer reviews

81 Customer Reviews on Lexington Law Firm
Customer Experience Total Customer Reviews
Positive Experience 32
Neutral Experience 3
Negative Experience 46
Total Customer Reviews 81

Additional Information

BBB file opened: February 11, 1994 Business started: 07/09/1993 Business started locally: 07/09/1993 Business incorporated 06/03/2004 in UT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. John C. Heath, Directing Attorney Ms. Kristine Grunander, Customer Service
Contact Information
Customer Contact: Ms. Kristine Grunander, Customer Service
Principal: Mr. John C. Heath, Directing Attorney
Business Category

Credit Repair Services - No Advance Fee Attorneys & Lawyers

Alternate Business Names
Creditrights.com John C. Heath Attorney at Law, PLLC
Business Management

According to the Utah Department of Commerce, Lexington Law Firm is a DBA registered to John C. Heath, Attorney at Law, PLLC.

Products & Services

According to the company, Lexington is a consumer advocacy law firm focused on helping consumers verify that the information in their credit reports has been reported fairly and accurately pursuant to various consumer protection statutes. In representing clients, Lexington receives specific directions and information from them, analyzes their credit reports, and prepares appropriate correspondence. The firm directs the vast majority of this correspondence to creditors and others who furnish information to the credit bureaus. Lexington also provides services designed to educate and inform clients regarding credit scoring generally and more particularly about a client's individual credit reporting circumstances.

Prior to the commencement of any legal work, all Clients must receive required disclosure statements and sign an engagement agreement.

Clients make payments 5-15 days after engaging the firm and then monthly thereafter, but only for work performed prior to the payment. Lexington never charges in advance for these legal services, and clients may cancel at any time.

The length of time a client engages Lexington depends on a variety of factors, such as: a client's individual credit goals, case complexity, newly added credit information, personal circumstances, and so forth. Like any legal service, outcomes cannot be predicted and, for that reason, Lexington neither guarantees nor promises any particular result.

Industry Tips
Credit Repair

Customer Review Rating plus BBB Rating Summary

Lexington Law Firm has received 4 out of 5 stars based on 81 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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