154 Customer Reviews
Review from Vee V
2 stars09/23/2024
Normally, I like this company for my contacts. However, their "return unused contacts" is frankly a lie. After I sent in my contacts, they dragged me around for months, telling me that "the refund needs to be processed" and that it would take X amount of days. It's been well over those amount of days. It's been MONTHS. I've ghosted at this rate. If you do not want to refund customers for unusable ********************, don't advertise such things.
1-800 Contacts, Inc. Response
09/24/2024
Hi Vee,
We appreciate you reaching out with your concern. I see that we have a check ready to send to you, but would like to confirm your address before we send it. If you can please give us a call at ************, to confirm that address, we'll get that refund check on it's way to you!
Thanks,
1-800 Contacts
Review from Sarah E
1 star09/15/2024
I went to reorder my contacts, and they have all of my information, including my health insurance, and yet they insisted that they needed review and ensure that I had a current prescription. Well, no I don't. Because when I called to make my appointment in the early part of this year, the next availability was in november. So yeah, the prescription is obsolete, but they're refusing to fill it. Am I just supposed to not see while i'm waiting to get in to see the doctor? Am I supposed to reuse my contacts to the point where it's unhealthy for my eyes? Like I don't understand.... Okay, guys. It's official, they want us to get eye infections because that's inconvenient for them to fill a prescription that's over a year old, even though it's still my valid prescription that I continue to wear AND I could purchase myself a pair of eyeglasses with lenses without a "valid" prescription. I've literally jumped through less hoops to renew birth control using wisp. How messed up is that? I will definitely never use them again and they can absolutely delete all of my information and they'd better. I've never been scolded by a representative before, which is really a new low for them as well, considering they wouldn't even do what I was paying for. They just said, okay. We'll cancel your order and I'm like....******* you just don't want to do what i'm paying you to do? Like I can just order them from my ophthalmology office. I just thought that you guys were supposed to be more convenient, but I guess not.... Rude unprofessional and can't do the job they're being paid for. I will never use them again.1-800 Contacts, Inc. Response
09/16/2024
Hi *****,
I'm sorry for the confusion with your order. Because contacts are considered medical devices, we are required by law to have a valid prescription on file or reach out to your eye care provider. Because your contact lens prescription is expired, we aren't able to fill the order. However, we do offer the ExpressExam! This will renew your prescription with valid eye doctors, and is only $20.00. If you'd like to take the ExpressExam and replace your order, please give our customer service line a call at ************. We hope you have a nice day!
Sincerely,
1-800Contacts
Review from John P
1 star09/15/2024
I would give 0 stars if possible, I ordered my contacts on 8/31, noticed they had not shipped yet on 9/4 so I talked to live chat (took screenshots) of them confirming they would ship that day! To my suprise, on 9/9 I noticed they still did not ship, so I talked to customer service again they confirmed they were ready but needed to charge me a 2nd time because they released my original authorization causing my $ to get froze for 10 days! I explained to the lady I talked to that I would not get paid again till Friday, she also stated I needed to hurry because the system might delete my order and all I needed to do was pay again! They called me looking for a 2nd payment Wednesday and Thursday which I restated Id get paid again Friday! Sure enough they called Friday and I explained to the lady I was very skeptical about paying again but she reassured me they would ship immediately and Id have them by Monday! I asked 5/6 times there is no way this situation happens again where my money gets frozen for 10 days again (this is all recorded) again she reassured me now everything is good and verified! I paid and then the next day I receive an email my prescription is expired! And now Im waiting again 10 days to receive money they charged me twice for not to mention waited over 2 weeks and was fed ******** lies just so they could make a sale??? I am beyond disappointed i honestly feel like I got scammed! I dont know how its legal to do this to people, this is hundreds of dollars theyll tie up and then just tell u its the computer system there is nothing they can do! Then theyll try to state its my bank thats making me wait! NO ITS YOUR EMPLOYEES LYING FOR WHAT? To close a sale????1-800 Contacts, Inc. Response
09/16/2024
Hi ****,
Thanks for expressing your concern with us. Our goal is to make buying contacts a simple and affordable experience. I see that your recent order is waiting for a completed ExpressExam. Because the order was placed without a valid prescription on file, we attached an ExpressExam - our exam that renews your current prescription - to the order. Once we have that ExpressExam finished, your contacts will be on their way. I've made sure your order has our next business day delivery at no additional cost to you, but I'm happy to ensure that the $20 for the exam is refunded, because of your experience. If you'd like to move forward with the Exam, please give us a call at ************, and we'll make sure you're taken care of.
We hope you have a good rest of your day.
1-800Contacts
Review from Minna C
1 star09/13/2024
If you are getting a rebate for contacts, do not use 1800 contacts as their rebate cards expire 6 months after issuance, which is highly unusual for the industry and not competitive.Review from MJ G.
5 stars08/27/2024
IF YOU ORDER CONTACTS AND DELETE THE ORDER - 1 800 CONTACTS WILL CHARGE YOU FOR THE DELETED ORDER - THE MONEY COMES RIGHT OUT OF YOUR CHECKING ACCOUNT ONCE AN ORDER IS PLACED. I WAS CHARGED FOR A DELETED ORDER.I WOULD THINK TWICE ABOUT PLACING AN ONLINE ORDER ON 1 800 CONTACTS.1-800 Contacts, Inc. Response
08/28/2024
Hi MJ,
Thanks for reaching out! I'm sorry for the confusion with your deleted order. We don't charge your card until the order has shipped. If the order was deleted, that pending authorization will drop from your card. It may take your bank 3-10 business days for this to happen, but you'll see that pending authorization drop soon. If you have any questions, please feel free to reach out to us at ************. We're available 24/7. Have a great day!
1-800 Contacts
Review from Andrew S
1 star08/05/2024
They promote sales in bad faith and blatantly deceive customers with no disclaimer anywhere.They offer a 25% discount on a first-time order as a new customer. Throughout the entire selection and purchasing process, they show the selected box of contacts as discounted price of $80.99 per box (discounted down from $107.99 per box). Even at the checkout process a photo STILL shows the cost of that box to be $80.00 per box. At 2 boxes, my total should be $161.98 minus the $150 from my insurance discount to equal $11.98. The actual total is $49.48!!!I was SHOCKED. I had to call them to understand why. The lady took me through the ringer, refusing to answer my basic question until 7 minutes into the phone call. The 25% discount comes off AFTER insurance. So, instead of saving $54 on 2 boxes, I only saved $16.50!!! Horrendous business practice, especially since there is no disclaimer. The cherry on top is that the customer support agent seemed to know exactly why I was calling from the beginning, signifying to me that this is a very well-known issue that they refuse to remedy. I cannot, in good conscience, do business with a company that appears to be operating with an intentionally deceiving business practice such as this.1-800 Contacts, Inc. Response
08/06/2024
Hi ******,
Thanks for reaching out! I'm sorry for the confusion with your order. When insurance is used, we're unable to apply any additional discounts. This is asked of us by the insurance companies we work with. I wasn't able to find an order placed, but if you'd like to order your contacts with the 25% discount, or your insurance benefit, please reach out to us at ************. We'd be happy to get you your contacts, and back them with our gajillion percent promise! That means, all of your contacts are refundable, replacible and exchangible. Down to the last lens, even if the box is open. We hope you have a great ********************!
Sincerely,
1-800 Contacts
1-800 Contacts, Inc. Response
08/06/2024
Hi ******,
Thanks for reaching out! I'm sorry for the confusion with your order. When insurance is used, we're unable to apply any additional discounts. This is asked of us by the insurance companies we work with. I wasn't able to find an order placed, but if you'd like to order your contacts with the 25% discount, or your insurance benefit, please reach out to us at ************. We'd be happy to get you your contacts, and back them with our gajillion percent promise! That means, all of your contacts are refundable, replacible and exchangible. Down to the last lens, even if the box is open. We hope you have a great ********************!
Sincerely,
1-800 Contacts
Review from Danielle H
5 stars07/29/2024
I absolutely love 1-800-contacts! I couldn't be happier with every part of ordering. My contacts are always in stock, shipping options/speed is awesome and reordering is really easy and fast. I have to order from some other place to use my insurance benefits for the year and I hate having to deal with them. The prices are higher and the service is terrible which I think make me appreciate how great 1800contacts is even more. I won't order anywhere else.1-800 Contacts, Inc. Response
07/30/2024
Hi ********,
Thank you for reaching out! We are so glad you've had great experiences ordering your contacts with us. We strive to make ordering contacts a simple and exceptional experience. If you have any other contact needs, please reach out to us at ************. Thanks ********, have a great day!
Sincerely,
1-800 Contacts
Review from Josh G
5 stars07/23/2024
I am a new contacts wearer, I was given contacts from my optometrist but they never gave me a prescription so I called ***** contacts and:1. Someone picked up on the first or second ring. No phone tree or transfers required 2. The lady I spoke to clear and easy to understand 3. She was very helpful and said that she would actually call my doctors office and get the information for me. She also applied a first time buyer 30% discount and let me know if a mail in rebate I was eligible for. 4. They placed the order and called back to confirm the order had been placed 5. I was sent tracking the same day1-800 Contacts, Inc. Response
07/25/2024
Hi ******,
Thank you for 5 stars! We are very proud of our customer service team, and strive to make buying contacts a simple and exceptional experience. Don't forget about our gajillion percent promise. All of the contacts you purchase with us are 100% refundable, replaceable and exchangeable down to the last lens, even if the box is open. If there's anything else we can do to help, please give us a call at ************, and our customer service experts will be happy to help you!
1-800 Contacts
Review from Lm K
1 star07/03/2024
7/3/24 @ 1:54pm - Just got an 800 call. Didn't recognize the number so Googled it. It is 1 800-Contacts, so I answer. They asked for me by name and the voice sounded like it was coming through via filter, so I asked who they were. I was so stunned I've forgotten his name, but I did interrupt him and told him that when/if I need more products I will be the one to call them and to take my number off their list to cold call. I have been ordering from this company for MANY years and never had an issue. But this is just too much. Seriously considering changing services now.Review from Lillian D
2 stars06/24/2024
Great contacts and got them for a good deal, BUT- they charged me the full amount twice on the day I ordered causing me to overdraft, as contacts are very expensive! I assumed it was a mistake, and called my bank to see if it was on their end. My bank confirmed that the full amount had been charged and removed from my account twice on May 31st, and that I should call 1800 Contacts to get it fixed. I emailed 1800 Contacts twice to inquire on the charge, and they told me it was probably their hold charge and to wait until the 10th of June (a certain number of business days after the order) and to recheck and then contact them again if it was still there. I recently rechecked my bank account, and they did return the second charge, fixing the problem, but they didn't do it until the 12th.I thought I knew about hold charges...but had no clue companies can fully charge you twice and then return it to your account almost two weeks later. Seems very unfair to peoppe who can barely afford contacts in the first place.
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