BBB Accredited Business sinceAdditional Locations
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We believe technology should enrich life, not distract from it. Since 2004, we have been entrusted by our members to provide immediate technology advice, safety and support. Families, individuals and small business owners rely on us to be their solution to almost any technology challenge. Our U.S.-based network of advisors take pride handcrafting fast solutions for each unique member. In addition to 24/7 support, our memberships include best-in-class identity protection, antivirus, and cloud storage.
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A BBB Accredited Business since
BBB has determined that Bask meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Bask include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 93 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||60|
|Total Closed Complaints||93|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||8|
Type of Entity
Business ManagementMr. Zane Bennett, Executive Vice President Ms. Jewelya Lees, Operations Manager Mr. Ken Saunders, CFO
Computers - Service & Repair Computer Consultant
Refund and Exchange PolicyThinking about canceling your service? We’d hate to see you go! If you’re unsatisfied with your Bask service, please contact us any time to talk about your experience.
You can cancel your Bask service at any time. Simply call us and our Customer Service team will guide you through the process.
To contact Customer Service, call 1 (866) 515-4865 and select option 4.
Alternate Business NamesBask.com iTok, Inc. iTOK.NET
Alan Taylor is also listed as a principal of Direct Point Inc. A separate BBB report is available for Direct Point Inc.
Products & Services
This company provides technology support.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview