Business ProfileforDave's Auto Center

Nov 21, 2022 I called ****'s for a quote. Was told next day service, if all went well, $500. The next day I dropped my *** (my sole residence) expecting to get it back that evening. That afternoon, they called about a small issue that would add $300 to fix. I approved it & was told to come get my vehicle. When I arrived, the owner got involved for the 1st time, ushering me to the back and in a condescending, yet caring voice delivers terrible news. He is unable to put the #3 glow plug back in because the hole had been destroyed. I am familiar with this, requiring removal of the intake manifold. He tells me that the labor cost for that will be $2750. I told him I had been quoted before for this same job, as it was an optional one... and that his price now was double the price of labor. I asked him to tell me how many hours or the hourly rate that would be applied. I asked for this information from 3 different staff including the owner and no one would tell me. The owner raised his voice at me when I told him that number to be inaccurate and unfair. I told him I felt intimidated and he inappropriately stepped closer to me. I yelled at him for this and he backed up. I had a panic attack at this point. I told them I should have been made aware beforehand of the possibility that they could charge $3100 in labor for this job, I would have taken the *** to one of the other companies that had quoted (an extra $1200 if we have to remove the manifold). Since all my glow plugs had metal in their grooves, ****'s shop certainly should have called for my approval BEFORE taking out #2-5 glow plugs when the first one proved the problem that required manifold removal (for the harder to reach ones). Instead they sandbagged this news, got me in deeper, and forced my hand. The invoice doesn't show hours spent on labor for the $2750 upcharge. I think they owe me $1550 for that alone. They project upstanding, gentle, trustworthiness, but then did not deliver to those standards.