21 Customer Reviews
Review from Joe V
1 star08/09/2024
I ordered ********************* from Suspension Connection .com, back on 5/13/24 my card was charged immediately. i was told 2 weeks for delivery. As of July 27th, the order hasn't come. I called several times no answer on the phone i was on hold for over an hour each time, and no response to emails. I contacted my C/C *** and contested the charge. As of today 8/9/24, my C/C *** has settled the ********* finally got my money back. I wish i read these reviews first. SUSPENSION CONNECTION IS A SCAM DONT DO BUISNESS WITH THEM!Review from Curtis B
1 star05/01/2024
These people are crooks I have dealt with some punk named Jordan and the return girl is worse I can't get anyone to respond to me at all have made numerous calls the BBC should look into them I've read all the bad reviews why can't a lawyer get everyone together and stop them I don't care about money even though I am on a fixed income stop themReview from Dylan H
1 star02/25/2024
These crooks are the toughest to work with because they hide behind their return policies. An item was ordered for TWO WEEKS that was in stock on their site wasn’t shipped UNTIL I asked for a return. The return was then catalogued and promised to be put back on my card. I woke up the next morning to see that at 3AM, 8 hours after my return was promised to be fulfilled, the item was rush shipped and a label was created. Kind of wild. I reached back out and was put on the line with their return processor ROSE who was no help at all. She was honestly the most unpleasant person and it showed in her general interest with her company’s customer support. She assured me no return was processed and that I didn’t speak to anyone able to do that. Forced to eat a 20% restocking fee and having to pay for the return shipping, I had to list the item on Facebook market place. AVOID THIS COMPANY
Suspension Connection Response
02/26/2024
Car parts are big, heavy, oddly sized packages that require more work than other industry packages, this is why we charge fees for returns. These fees and their reasoning are in full on our website. We are sorry our return procedure was confusing.Review from Larry R
1 star12/07/2023
Junk parts and no customer service. Front suspension u bolts broke , thankfully I wasn't actually driving when I found it. Supposed to send replacement parts , didn't ruined a planned vacation costing a lot of money on a fixed income . Don't rely on there parts at least it only cost me my vacation and not my life or anyone else'sReview from Tom M
1 star12/01/2023
This company isn't a reputable organization. They don't have the correct photographs on their website. Then when you try to return the part they won't pay for shipping and want to charge a 20% restocking fee. I'm now worried if I do return the part I won't get my money back after reading other reviews. I try to shop at other businesses than Amazon to spread the wealth. However it sure makes that hard when you run into a copy like this. I'm going to see if I can get some help from Pay Pal on this.Review from Raymundo G
1 star11/30/2023
People dont buy anything from this company they are scammers 11/29/23 I hope I can get my money backReview from Aaron L
1 star03/27/2023
Don't get scammed. Suspension Connection recommended a specific shock for my vehicle, it did not fit. I was not upset, I returned the product as per their request. That was over one year ago, I have yet to receive a refund. I email them every few weeks and receive simple responses, such as; "working on it." Absolute joke. I do not recommend doing business with Suspension Connection in any form. I wish I could rate them with zero stars. Don't get scammed by these people like I did. I have full documentation of my experience and hope to be contacted by the BBB.Review from steve w
1 star02/10/2023
After suspension connection sent me defective parts, and refusing to send me a sipping label and dealing with there very unprofessional service department I would never purchase anything from them. They should be shut down.Review from Brian S
1 star01/24/2023
Ordered parts 3 weeks ago. Body lift kit with bumper brackets. Was promised they would be today and nothing. No tracking no parts and no reply!Review from Craig C
1 star01/09/2023
Ordered parts on December 17, 2022. These guys dont seem to get it. A person orders from a business online and then the business is supposed to hold up their end and send you your parts. Not this place. They would rather take your order (and your money) and then play a game of radio silence. I emailed them several times with no response. Will email and call again today. I called them and they told me the parts would be shippedTHREE WEEKS after the order and still nothing. No email confirmation either, just my screenshot of the order and confirmation number. Doesnt seem like they s**** everyone, just a select few. Wonder how they choose who gets treated like c*** Oh yeah, they did hold up their end where they charged my credit card.
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