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Find a Location

Murdock Hyundai of Murray has 1 locations, listed below.

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    Business ProfileforMurdock Hyundai of Murray

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4646 S State St, Murray, UT 84107-3816
    BBB File Opened:
    7/19/1990
    Years in Business:
    42
    Business Started:
    3/29/1982
    Business Started Locally:
    5/21/2008
    Business Incorporated:
    5/21/2008
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Murdock Hyundai of Murray, LLC
    Business Management
    • Mr. Blake Murdock, Owner
    • Mr. Garth Lovell, Director of Human Resources
    Contact Information

    Customer Contact

    • Mr. Garth Lovell, Director of Human Resources
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    13 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/08/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    My Hyundai Elantra was stolen on 1/23 and recovered 1/24. I chose this dealership to repair the vehicle so they could make the Anti-Theft upgrade and because it was the closest location to me. Insurance cleared them to do the mechanical and interior work. I received a call last Wednesday letting me know that mechanical work and been completed and that they were working on the interior. That was the last time I or my insurance agent were able to get an update. I have spent most of my morning getting transferred in circles that ended with me getting the same receptionist over and over. I then called corporate in hopes they would resolve my issue. They informed me the best they could do what be to assign a "case manager" that would contact me in three to five business days. I have had no issues with Hyundai in the past, in fact I purchased an Ioniq 5 last month. This lack of service and contact is shocking. I am still paying on this vehicle and there appears to be no regard at all for the customer experience. For resolution, I'm simply asking for the car repairs to be finished and the car released to me or my insurance. Considering I am still paying on this vehicle and they payout to this dealership from insurance is already over $4500, some compensation to help cover the car payment and car insurance would be appreciated.
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Juan O

    1 star

    11/08/2023

    I bought a brand-new vehicle from this dealership on July 29 of 2023, and I was advised that the loan was approved and financed through Hyundai finance and my first payment was going to be on September 12th of 2023. On August 16 the vehicle broke down and left me on the side of the road in the State of Idaho having to get a towing truck and spend the night at a hotel. I had to have my wife drove all the way to Idaho from Salt Lake City UT to pick me up and bring me back to Utah, the dealership did not take any responsibility for the cost of hotel, gas for my wife's car and time lost from work for me and my wife. The dealership gave me a loaner vehicle while they fixed my vehicle. This took about 2 weeks to get fixed and get my vehicle back. The dealership made me signed a new purchase agreement were my first payment supposed to be on November 9th of 2023 at a 1% interest rate lower than the original purchase agreement. On October 27th of 2023 I received a Text message from (Preston) from Murdock Hyundai stating that they still have not finalized the financing of my car loan and I have to pay the dealership a payment in the amount of $1,898.32, I advised them that they made me signed a new purchase agreement with first payment being on November 9th of 2023 in the amount of $949.16. I went into the dealership to speak with them, and they told me that they are acting on behalf of Hyundai financing and if not, payment received they will send me to collections. In order to not be reported negatively on my credit report, I was forced to sign a promissory note stating I would make payments to total $1,898.32 spread out in to 6 months. I feel the dealership are harassing me and threating me to be sent to collections if I don't pay them the total amount of $1,898.32 which is the opposite of what a fully executed purchase agreement states. I need assistance forcing what the signed agreement stipulates and not be forced to pay an amount they want disregarding agreed upon terms

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