Business ProfileforIncredible Auto Sales, Inc.

On 8/10/23, Thursday, I test drove a Subaru my son wanted at Incredible Auto Sales (heretofore called IAS) at **** *****, Bountiful, UT 84010 in the a.m. I liked it, but my son would not return until Monday. I asked if they could hold the car until Monday. Misty said I must to pay a nonrefundable $515 downpayment (& sign) to hold it, otherwise it would likely sell over the weekend. I asked if she could make it refundable, in line w/other dealerships. She said No. I was assured the payment could be applied to another IAS and that they could find another car quickly. I felt I had little choice, so paid & signed. 8/14/23, my son & I took the car to Young Suburu for a pre-sale inspection. The tank was empty. We put $30 into it. The mechanic at Young advised the car was unsafe as is, actively leaking fluids. $3,600.00 to fix. We returned the car to IAS. I gave them the inspection paperwork. They said the car is fine. We asked if they had another car on the lot to test drive. We took an Audi to an Audi dealership for inspection. They looked up the serial number; advised us not to buy this car. It was unsafe for unaddressed recalls that had expired. We returned the Audi to IAS. Not the car for us. We stayed longer, reviewing our criteria with Jorge. The supervising salesman said he would personally oversee finding us a car--he had access to cars before they were posted online. I said that if we ended up finding a car elsewhere before they could find us one, I would ask for my $515 back. He said he understood, said they would find us a car and keep in touch. By 8/24/23, we received no word from IAS, but found another car from a SLC dealership. On August 21, we sold our son’s 2007 car, bought the SLC car. I called IAS to advise and ask for my $ back, given the circumstances. Misty was confrontational said I knew what I was getting into and NO. On 8/24/23 I received a text from IAS from the owner that contradicted what sales told us. I ask BBB to help me get the $515 back.