Business ProfileforSummit Athletic Club

I am writing to file a formal complaint against Summit Athletic Club regarding the treatment I have received in relation to the cancellation of my membership. I believe that the actions of Summit Athletic Club constitute unfair and deceptive business practices, and I am seeking your assistance in resolving this matter. I canceled my membership with Summit Athletic Club over a year ago. At the time of cancellation, I was informed that I could not cancel over the phone and that I would need to visit the club in person to complete the cancellation process. Despite my inconvenience, I complied with this requirement and went to the club to sign the necessary documents to cancel my membership. To my dismay, I recently discovered that Summit Athletic Club has continued to charge my credit card for nearly a year following the cancellation of my membership. I was completely unaware of these charges as I had assumed that my membership had been successfully terminated. Upon learning of these unauthorized charges, I immediately contacted Summit Athletic Club to rectify the situation. However, I was met with further frustration as my attempts to resolve the issue were met with resistance and uncooperative behavior from the club. Instead of offering a satisfactory resolution, I was inundated with automated calls from a 1-800 number, which only sought to collect payment rather than address the problem at hand. The fact that Summit Athletic Club has continued to charge me for a service I explicitly canceled, and is now threatening to send me to collections for four months of past-due fees, is deeply concerning. This experience has left me feeling as though I have been intentionally misled and taken advantage of as a consumer. I firmly believe that this behavior is indicative of a deliberate attempt to extract payments from former members, rather than a genuine effort to assist in the proper cancellation of memberships.