BBB Business Review

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This business is not BBB accredited.

Dialogue Marketing, Inc.

Additional Locations

Phone: (800) 523-5867 300 E Big Beaver Rd Fl 4, Troy, MI 48083

Click for BBB Rating on Dialogue Marketing, Inc.

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Dialogue Marketing provides BPO and customer engagement services that help companies acquire, support and retain customers across multiple channels.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for Dialogue Marketing, Inc.. BBB of Detroit & Eastern Michigan has the full report as that BBB handles all complaints for Dialogue Marketing, Inc..

Additional Information

BBB file opened: June 17, 2008 Business started: 01/01/1985 Business started locally: 01/01/1985 Business incorporated 09/19/1985 in MI
Type of Entity


Business Management
Mr. Peter Schmitt, President, CEO Mr. Bernie Lillis, Executive VP Mr. Patrick Murphy, CFO Mr. David Shapiro, Chief Sales Officer
Contact Information
Principal: Mr. Peter Schmitt, President, CEO
Business Category

Advertising Agencies & Counselors Computers Hardware, Software & Services Computer Software Publishers & Developers Answering Services

Products & Services

The company's service offerings include lead generation, customer care, technical support and inside sales to help build long-term enterprise value and lifelong customer relationships.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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