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Business Profile

Apartments

The Ridge in Morgantown

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date started rent, July 10th 2023
    Paid $17,050 to the apartment complex since date of rent
    The company committed to provide safe housing and has failed to provide such. The company had me pay before actually seeing the apartment ave by then it was too late to get a refund. The back door of the bottom floor I live in will not lock by deadbolt, they claimed that it could and it does not. There were signs of mold in the bathroom that was only painted over bc it continues to seep through the walls. There were oil marks in the kitchen that were only half painted over. The back bedroom had signs of flooding that was not fixed, only covered up by new carpet and molding. It’s currently re-leaking. The washer/dryer has been not working for 2 weeks and was told that it wouldn’t be fixed until June 1st.
    The business does not fix things when they are told about them. It takes forever to get a response.
    The amount of safety and health issues this one unit has is by far there most unacceptable I’ve ever seen.
    *note. I have a 9 year old son who lives with me here and I fear for his health and safety.

The Ridge in Morgantown is NOT a BBB Accredited Business.

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